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Entry Level Application Support Consultant, Temporary
NextlaneApplication Support Consultant assisting clients with Nextlane products' optimization. Responsibilities include incident resolution, customer communication, and collaboration with technical teams.
Tech Stack
Tools & technologiesApacheJavaScriptLAMPLinuxMySQLPHP
About the role
Key responsibilities & impact- Take ownership of support tickets for Nextlane products, applying best practices and product protocols to deliver effective solutions.
- Dive into complex queries, combining functional knowledge with code-level insights to provide clear and accurate answers.
- Ensure customers receive timely support by meeting service-level agreements and keeping cases on track.
- Manage your backlog efficiently, balancing priorities while maintaining high service quality.
- Drive results by meeting key performance standards in productivity, quality, and resolution rates.
- Resolve challenging incidents independently, while knowing when to escalate to specialized teams for faster resolution.
- Keep customers informed at every stage, from progress updates to final resolution, building trust and confidence in the process.
- Document call and email activity thoroughly, ensuring clarity and continuity for the wider team.
- Identify, categorize, and report software bugs to development teams, helping to drive continuous product improvement.
- Spot high-impact program errors, initiate the right processes for resolution, and make sure insights are shared with the team.
- Proactively flag recurring issues and contribute ideas for improvements or corrective actions.
- Share knowledge and best practices with teammates, working closely with trainers and support leaders to strengthen the overall service structure.
- Manage customer requests within internal tools, ensuring a smooth and professional process that respects all established procedures.
Requirements
What you’ll need- Prior experience in a similar position is a plus, but not required.
- Fluency in Spanish.
- Optional: spoken skills in English.
- Good communication skills for managing client expectations, providing clear explanations, and leading resolution calls when needed.
- Nice to have: Understanding of software applications, troubleshooting systems and general knowledge on this technical toolkit: Core Web Development (LAMP(Linux, Apache, MySQL, PHP), with frontend interaction via HTML/CSS/JS).
- PHP, HTML, CSS, JavaScript, MySQL.
- Backend Architecture & Logic: code structure and architecture: POO (OOP), MVC Framework, ORM + Connectors.
- Integration & Data Handling: APIs (Postman/SoapUI), JSON/XML.
- Service-minded.
- Ability to collaborate in a diverse and dynamic environment.
Benefits
Comp & perks- Remote Work: Up to 3 days a week!
- Flexible Remuneration: COBEE platform.
- Continuous Learning: Access to our internal platform for continuous development.
- Teambuilding: Our afterworks and activities are memorable!
- Support for people with disabilities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PHPHTMLCSSJavaScriptMySQLLAMPOOPMVC FrameworkAPIsJSON
Soft Skills
communicationservice-mindedcollaborationproblem-solvingtime managementcustomer servicetrust buildingdocumentationprioritizationteamwork