Application Support Consultant, Dutch Speaker

Nextlane

Application Support Consultant handling data management and client support issues in the automotive industry. Collaborating with technical teams and directly impacting client operations.

Posted 4/30/2026full-timePorto • 🇵🇹 PortugalMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Handle data management–related support tickets, focusing on root cause analysis rather than surface-level fixes
Work with a DMS built on APIs, tracing data as it flows from our platform into client databases
Use SQL to query, validate, analyze, and correct data when needed
Intervene in real time in client databases, ensuring data accuracy and system reliability
Collaborate closely with internal technical teams to resolve complex issues effectively
Handle first / second-level client requests when needed, in line with management protocols.
Communicate directly with clients or partners via ticketing system, email or phone regarding responses or progress on actions taken.
Log client requests and their resolutions clearly and accurately in the internal system, following established procedures.
Analyze and diagnose issues, draft bug reports, and create action plans to resolve identified problems.
Document and escalate bugs to development teams for resolution.
Monitor the availability of fixes, validate them according to established processes, and ensure proper resolution is communicated to clients or partners.
Identify urgent issues and proactively alert a supervisor in case of potential dissatisfaction.
Detect recurring issues and suggest collective actions or corrective measures.
Provide necessary technical information to internal teams and partners.
Write documentation, FAQs, and client newsletters based on support feedback and relevant topics.
Contribute to the growth of the support knowledge base.

Requirements

What you’ll need

Experience: Customer Support within IT, preferably in the automotive industry.
SQL practical knowledge
Languages: Fluent in Dutch at least B2 in English. Other European language is a strong plus.
Communication: Strong communication skills, both verbal and written.
Technical Skills: Good IT knowledge
Interpersonal Skills: Quick comprehension and analytical thinking.
Strong ability to build and maintain excellent client relationships.
Effective communication and reassurance skills.
Proactive alerting and escalation capabilities.
Strong organizational skills.
Ability to share knowledge and learn new skills.
Ability to synthesize information effectively.

Benefits

Comp & perks

Hybrid Work: Rotational model, 2 days onsite, three days remote.
Annual Payments: 14 payments per year (12 monthly payments + 1 summer bonus + 1 Christmas bonus in November).
Meal Voucher: €10.20 per working day.
Vacation: 23 vacation days, plus 24th or 31st December off.
Language Training: Access to group classes in Spanish, English, or French.
Private Medical Insurance: Multicare coverage.
Teambuilding: Join us for memorable afterworks and team activities!

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SQLdata managementroot cause analysisbug reportingdata validationdata analysistechnical documentationticketing systemclient database interventionissue diagnosis

Soft Skills

strong communication skillsanalytical thinkinginterpersonal skillsorganizational skillsproactive alertingclient relationship managementeffective reassuranceknowledge sharingquick comprehensionsynthesis of information