Junior Expansion Account Executive – Small Business Accounts

Nextiva

Expansion Account Executive growing SMB revenue for Nextiva’s AI-powered customer experience platform. Managing proactive outreach, discovery, demos, and upselling across existing customer accounts.

Posted 8/20/2026full-time🇲🇽 MexicoJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong sales acumen with a focus on upselling and cross-selling within SMB markets, leveraging advanced communication skills to articulate the value of AI-powered solutions. Maintains a disciplined approach to pipeline management and customer engagement, ensuring consistent follow-up and relationship building.

Highest-signal resume keywords

Sales ExperiencePipeline ManagementAdvanced English FluencySaaS SalesSalesforce Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

UpsellingCross-SellingCustomer EngagementDiscovery ConductingValue-Focused DemosPerformance MetricsAttention to DetailProactive CommunicationAI KnowledgeProblem Solving

Soft Skills

Strong CommunicationCoachabilitySelf-MotivationResourcefulnessOrganizational Skills

Tools & Technologies

SalesforceCRM PlatformsAI ToolsChatGPTCopilot

Industry Keywords

SaaSUCaaSCCaaSB2B EnvironmentQualification FrameworksBANTMEDDPICC

About the role

Key responsibilities & impact

Identify and close upsell and cross-sell opportunities within an existing SMB customer base
Engage customers consistently through calls, email, SMS, and other channels to uncover new opportunities
Conduct discovery to understand business challenges and align solutions to customer needs
Deliver value-focused demos showing how solutions solve business problems and drive outcomes
Manage pipeline, forecasting, and follow-up using Salesforce
Own performance, activity, and results
Build product knowledge, sales skills, and understanding of AI trends
Clearly articulate the value of Nextiva’s AI-powered customer experience platform
Meet or exceed expansion revenue targets
Maintain a disciplined pipeline and follow-up cadence
Build trusted customer relationships through direct video interactions

Requirements

What you’ll need

2+ years' experience in sales, account management, or customer-facing roles in a fast-paced environment
Proven ability to meet or exceed performance goals, including revenue, retention, or activity-based metrics
Strong communication skills with the ability to simplify complex concepts
Advanced English fluency required, spoken and written
Comfort with outbound engagement and proactive customer communication
Highly organized with strong follow-through and attention to detail
Coachable and open to feedback, with a track record of applying it
Self-motivated and resourceful; takes initiative to solve problems and develop skills
Interest in AI and technology, with willingness to continuously learn and apply new tools
Bachelor's degree in business or a related field (nice to have)
Experience selling SaaS, UCaaS, CCaaS, or related technologies (nice to have)
Familiarity with Salesforce or similar CRM platforms (nice to have)
Familiarity with qualification frameworks such as BANT / MEDDPICC (nice to have)
Exposure to AI tools such as ChatGPT or Copilot in a professional setting (nice to have)
Prior experience supporting US-based customers in a B2B environment (nice to have)

Benefits

Comp & perks

Competitive base salary + uncapped commission
Major Health insurance for you, your legal partner, and children under 25 years, including Vision and Dental coverage
Life Insurance (24 times your monthly salary)
10 personal days before the first anniversary for newly hired full-time employees
12 vacation days on the first anniversary
5 personal days annually thereafter in addition to vacation time
30-day Christmas bonus
50% vacation premium
Company-matched food vouchers (1 UMA/month)
13% matched savings fund (capped at 1.3x annual UMA)
Employee Assistance Program
Comprehensive wellness initiatives
Ongoing learning and development opportunities
Career advancement opportunities