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Nextiva

CX Specialist, Enterprise Accounts

Nextiva

Enterprise CX sales specialist growing strategic accounts for Nextiva, an AI-powered customer experience and collaboration platform. Driving expansion, executive partnerships, and measurable business outcomes.

Posted 8/19/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $170,000 per yearWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in enterprise technology sales and strategic account management, with a strong focus on consultative selling and relationship building with executive stakeholders. Proficient in leveraging AI-enabled tools and CRM platforms to drive customer engagement and achieve revenue growth.

Highest-signal resume keywords
Enterprise Technology SalesStrategic Account ManagementConsultative SellingSalesforce CRMAI-Enabled Sales Tools

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Account PlanningNegotiationRevenue ForecastingComplex Pipeline ManagementCustomer Experience SolutionsCloud-Based Technology SolutionsExecutive CommunicationBusiness AcumenSales Strategy DevelopmentDigital Transformation Support
Soft Skills
CollaborationRelationship BuildingCuriosityConsultative ApproachCross-Functional Teamwork
Tools & Technologies
SalesforceAI TechnologiesCustomer Insights ToolsAutomation ToolsCRM Platforms
Industry Keywords
CCaaSUCaaSCXCRMSaaSCloud TechnologyEnterprise PlatformsCustomer Experience ManagementMEDDICCChallenger Sales

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Own and grow a portfolio of enterprise customer accounts to drive retention, expansion, and revenue growth
  • Build trusted relationships with executive stakeholders and understand their business priorities and customer experience goals
  • Identify, qualify, and lead complex expansion opportunities through negotiation, contracting, and close
  • Develop strategic account plans aligned with customer objectives and Nextiva solutions
  • Deliver consultative presentations and tailored product demonstrations
  • Partner with Customer Success, Solutions Engineering, Professional Services, Marketing, and Channel Partners throughout the customer lifecycle
  • Conduct executive business reviews to demonstrate value, measure progress, and identify future growth opportunities
  • Maintain accurate sales pipelines, account forecasts, and opportunity plans using Salesforce
  • Leverage AI-enabled sales tools, customer insights, and automation to improve account planning and customer engagement
  • Stay current on industry trends, AI innovations, and customer experience technologies
  • Achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach

Requirements

What you’ll need
  • 5+ years of enterprise technology sales or strategic account management experience with a consistent record of achieving or exceeding revenue goals
  • 3+ years selling enterprise CCaaS, UCaaS, CX, CRM, AI, SaaS, or cloud-based technology solutions
  • Experience managing complex, multi-million-dollar sales opportunities involving multiple stakeholders and long sales cycles
  • Proven success building relationships with executive leaders within Fortune 1000 or similarly complex organizations
  • Strong consultative selling, executive communication, negotiation, and account planning skills
  • Demonstrated ability to identify expansion opportunities, manage complex pipelines, and forecast accurately
  • Experience using Salesforce or a comparable CRM platform
  • Strong business acumen connecting technology investments to customer outcomes, operational improvements, and business value
  • Excellent collaboration skills with cross-functional teams, partners, and executive stakeholders
  • Curiosity about emerging AI technologies and willingness to responsibly adopt AI-enabled tools
  • Remote candidates must be located in the United States
  • Preferred: experience selling Unified Customer Experience Management, Contact Center, Customer Experience, Communications, or AI-powered enterprise platforms
  • Preferred: experience with strategic channel partners or partner-led enterprise sales motions
  • Preferred: familiarity with MEDDICC, Challenger, Command of the Message, or Miller Heiman
  • Preferred: experience supporting digital transformation or large-scale cloud modernization initiatives

Benefits

Comp & perks
  • Multiple health plan options, including medical, dental, vision, and telemedicine coverage
  • Life, disability, and supplemental indemnity plans
  • Flexible Time Off for salaried employees
  • PTO for hourly employees
  • Paid Sick Time
  • Paid Parental Bonding Leave
  • Holiday pay
  • 401(k) with company match
  • Health Savings Accounts with company contributions
  • Dependent Care FSA
  • Employee Assistance Program (EAP)
  • Comprehensive wellness initiatives
  • Ongoing learning and development opportunities
  • Career advancement