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CX Specialist, Enterprise Accounts
NextivaEnterprise CX sales specialist growing strategic accounts for Nextiva, an AI-powered customer experience and collaboration platform. Driving expansion, executive partnerships, and measurable business outcomes.
Posted 8/19/2026full-timeScottsdale • Arizona • 🇺🇸 United StatesMid-LevelSenior💰 $110,000 - $170,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in enterprise technology sales and strategic account management, with a strong focus on consultative selling and relationship building with executive stakeholders. Proficient in leveraging AI-enabled tools and CRM platforms to drive customer engagement and achieve revenue growth.
Highest-signal resume keywords
Enterprise Technology SalesStrategic Account ManagementConsultative SellingSalesforce CRMAI-Enabled Sales Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account PlanningNegotiationRevenue ForecastingComplex Pipeline ManagementCustomer Experience SolutionsCloud-Based Technology SolutionsExecutive CommunicationBusiness AcumenSales Strategy DevelopmentDigital Transformation Support
Soft Skills
CollaborationRelationship BuildingCuriosityConsultative ApproachCross-Functional Teamwork
Tools & Technologies
SalesforceAI TechnologiesCustomer Insights ToolsAutomation ToolsCRM Platforms
Industry Keywords
CCaaSUCaaSCXCRMSaaSCloud TechnologyEnterprise PlatformsCustomer Experience ManagementMEDDICCChallenger Sales
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Own and grow a portfolio of enterprise customer accounts to drive retention, expansion, and revenue growth
- Build trusted relationships with executive stakeholders and understand their business priorities and customer experience goals
- Identify, qualify, and lead complex expansion opportunities through negotiation, contracting, and close
- Develop strategic account plans aligned with customer objectives and Nextiva solutions
- Deliver consultative presentations and tailored product demonstrations
- Partner with Customer Success, Solutions Engineering, Professional Services, Marketing, and Channel Partners throughout the customer lifecycle
- Conduct executive business reviews to demonstrate value, measure progress, and identify future growth opportunities
- Maintain accurate sales pipelines, account forecasts, and opportunity plans using Salesforce
- Leverage AI-enabled sales tools, customer insights, and automation to improve account planning and customer engagement
- Stay current on industry trends, AI innovations, and customer experience technologies
- Achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach
Requirements
What you’ll need- 5+ years of enterprise technology sales or strategic account management experience with a consistent record of achieving or exceeding revenue goals
- 3+ years selling enterprise CCaaS, UCaaS, CX, CRM, AI, SaaS, or cloud-based technology solutions
- Experience managing complex, multi-million-dollar sales opportunities involving multiple stakeholders and long sales cycles
- Proven success building relationships with executive leaders within Fortune 1000 or similarly complex organizations
- Strong consultative selling, executive communication, negotiation, and account planning skills
- Demonstrated ability to identify expansion opportunities, manage complex pipelines, and forecast accurately
- Experience using Salesforce or a comparable CRM platform
- Strong business acumen connecting technology investments to customer outcomes, operational improvements, and business value
- Excellent collaboration skills with cross-functional teams, partners, and executive stakeholders
- Curiosity about emerging AI technologies and willingness to responsibly adopt AI-enabled tools
- Remote candidates must be located in the United States
- Preferred: experience selling Unified Customer Experience Management, Contact Center, Customer Experience, Communications, or AI-powered enterprise platforms
- Preferred: experience with strategic channel partners or partner-led enterprise sales motions
- Preferred: familiarity with MEDDICC, Challenger, Command of the Message, or Miller Heiman
- Preferred: experience supporting digital transformation or large-scale cloud modernization initiatives
Benefits
Comp & perks- Multiple health plan options, including medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off for salaried employees
- PTO for hourly employees
- Paid Sick Time
- Paid Parental Bonding Leave
- Holiday pay
- 401(k) with company match
- Health Savings Accounts with company contributions
- Dependent Care FSA
- Employee Assistance Program (EAP)
- Comprehensive wellness initiatives
- Ongoing learning and development opportunities
- Career advancement