CX Specialist, Mid-Market Accounts

Nextiva

CX Specialist focused on Mid-Market customer transformation via AI-powered solutions. Collaborating with businesses to improve customer engagement and drive operational efficiency.

Posted 7/30/2026full-timeArizona • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $135,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing the full sales cycle for Mid-Market accounts, leveraging consultative selling techniques and AI-enabled tools to drive revenue growth and enhance customer engagement. Proven ability to build relationships with executive-level decision-makers and deliver tailored solutions that align with customer business outcomes.

Highest-signal resume keywords

B2B Technology Sales ExperienceConsultative Selling SkillsSalesforce ProficiencyPipeline ManagementAI-Enabled Sales Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quota-Carrying SalesComplex Sales Cycle ManagementNegotiation SkillsPresentation SkillsBusiness Acumen

Soft Skills

Relationship-Building SkillsCollaboration SkillsCommunication Skills

Tools & Technologies

SalesforceAI TechnologiesCRM Platforms

Industry Keywords

CCaaSUCaaSSaaSCXCloud Technology

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the full sales cycle for an assigned portfolio of Mid-Market accounts, from prospecting and discovery through negotiation and close.
Build trusted relationships with business and technology decision-makers by understanding their strategic priorities and customer experience goals.
Position Nextiva's Unified-CXM platform as a business solution that improves customer engagement, operational efficiency, and revenue growth.
Lead consultative discovery conversations that uncover customer challenges and align solutions to measurable business outcomes.
Develop and execute territory and account plans that generate qualified pipeline and drive predictable revenue growth.
Deliver compelling product demonstrations and presentations tailored to each customer's business needs.
Collaborate with Solutions Engineering, Customer Success, Marketing, Channel Partners, and cross-functional teams to create winning customer experiences.
Maintain accurate opportunity management, forecasting, and pipeline hygiene within Salesforce.
Leverage AI-enabled sales tools, customer insights, and automation to improve prospecting, prioritize opportunities, personalize outreach, and increase sales effectiveness.
Stay current on industry trends, emerging AI technologies, competitive solutions, and evolving customer experience strategies to serve as a trusted advisor.
Consistently achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach that supports long-term growth and retention.

Requirements

What you’ll need

5+ years of quota-carrying B2B technology sales experience, preferably selling into Mid-Market or Enterprise organizations.
3+ years selling one or more of the following: CCaaS, UCaaS, SaaS, CRM, CX, AI, or cloud technology solutions.
Demonstrated success managing complex, multi-stakeholder sales cycles from prospecting through close.
Experience engaging executive-level decision-makers and building credibility with business and technical stakeholders.
Strong consultative selling, discovery, negotiation, and presentation skills.
Proven ability to build pipeline, manage opportunities, forecast accurately, and consistently exceed sales goals.
Experience using Salesforce or a comparable CRM platform to manage customer relationships and sales activity.
Strong business acumen with the ability to connect technology solutions to customer outcomes and ROI.
Excellent communication, collaboration, and relationship-building skills.
Curiosity about emerging AI technologies and a willingness to responsibly adopt AI-enabled tools to improve productivity, customer engagement, and business results.

Benefits

Comp & perks

Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program (EAP) and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement