CX Specialist, Strategic Accounts

Nextiva

CX Specialist managing strategic accounts for Nextiva, driving customer experience and AI-driven transformation initiatives. Engaging with enterprise clients and fostering long-term business relationships.

Posted 7/30/2026full-time🇺🇸 United StatesMid-LevelSenior💰 $140,000 - $215,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in strategic account management and consultative sales, with a strong focus on driving customer growth and retention through AI-driven solutions and customer experience technologies. Proven ability to navigate complex sales cycles and build trusted relationships with stakeholders across large organizations.

Highest-signal resume keywords

Strategic Account ManagementConsultative SellingAI-Driven SolutionsSalesforce ProficiencyCustomer Experience Technologies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account GrowthSales ForecastingComplex Sales CyclesRevenue OwnershipAnalytical SkillsStrategic ThinkingOpportunity TrackingPipeline ManagementConsultative DiscussionsCustomer Experience Transformation

Soft Skills

Strong CommunicationPresentation SkillsRelationship BuildingAdaptabilityCross-Functional Collaboration

Tools & Technologies

SalesforceAI-Enabled ToolsCRM PlatformsConsultative Sales ToolsAccount Planning Tools

Industry Keywords

UCaaSCCaaSCustomer ExperienceTelecomDigital Transformation

About the role

Key responsibilities & impact

Manage and grow a portfolio of strategic customer accounts focused on expansion, retention, and long-term customer value
Build trusted relationships across multiple stakeholders within large organizations, including business and technical decision-makers
Identify, qualify, and drive complex expansion opportunities across UCaaS, CCaaS, AI, and customer experience solutions
Develop and execute strategic account plans that align customer business goals with Nextiva’s Unified-CXM platform capabilities
Partner closely with Solutions Consulting, Customer Success Managers, XDRs, and internal stakeholders to create coordinated growth strategies across accounts
Analyze customer environments, organizational structures, and usage trends to uncover whitespace opportunities and multi-thread relationships within accounts
Lead customer conversations focused on operational efficiency, AI adoption, customer experience transformation, and business outcomes
Navigate complex sales cycles from discovery through contract execution while maintaining strong forecast accuracy and pipeline management
Deliver presentations, demos, and consultative discussions tailored to strategic customer needs and business priorities
Maintain accurate opportunity tracking, forecasting, and account activity within Salesforce and related sales tools
Travel to customer sites and industry events to strengthen relationships, support strategic initiatives, and drive business growth
Use AI-enabled tools and workflows to improve account research, account planning, outbound messaging, pipeline development, and overall productivity
Experiment with and adopt emerging AI workflows that improve productivity, customer intelligence, and strategic account execution

Requirements

What you’ll need

5+ years of experience in strategic account management, enterprise sales, customer growth, or consultative SaaS sales environments
3+ years of experience selling or supporting CCaaS, UCaaS, CX, telecom, CRM, or AI-driven solutions
Proven experience managing and growing complex books of business with revenue ownership responsibility
Demonstrated success achieving or exceeding quota in high-performance sales or account expansion environments
Experience working with large strategic or enterprise customers, including navigating complex stakeholder environments and long sales cycles
Strong consultative selling and discovery skills with the ability to connect technical capabilities to business outcomes
Comfortable discussing customer experience technologies, contact center operations, AI-enabled workflows, and digital transformation initiatives
Strong analytical and strategic thinking skills with the ability to identify growth opportunities within complex customer environments
Experience partnering cross-functionally with Sales Engineering, Customer Success, Marketing, and leadership teams
Hands-on experience with Salesforce or comparable CRM platforms
Strong communication and presentation skills with the ability to engage both technical and executive audiences
Ability to thrive in fast-moving, evolving environments with ambiguity and changing priorities
Willingness to travel approximately 25% for customer meetings and strategic engagements
Demonstrated experience using AI tools in day-to-day workflows for research, communication, account strategy, workflow automation, or sales productivity improvements

Benefits

Comp & perks

Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program (EAP) and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement