Lead the evolution of our Omnichannel Customer Experience platform
Drive the vision and execution for our next-generation shared inbox, personal inbox, and digital channel integrations
Own critical initiatives including ticket workflows, all channels including social media, group messaging, and intelligent disposition management
Collaborate closely with Engineering, Design, and GTM teams to deliver high-impact releases

Requirements

6+ years in SaaS Product Management, including 3+ years leading enterprise-grade contact center, omnichannel communications, or CX platform products
Proven success delivering ticketing systems, shared/personal inbox platforms, or omnichannel engagement tools at scale
Deep expertise in digital channel integrations (social media APIs, messaging platforms, SMS/MMS, video platforms)
Knowledge of ticket lifecycle management and intelligent routing/disposition across multiple inbox paradigms
Experience with microservices architectures, API integrations, and event-driven systems
Bachelor's degree in Engineering, Computer Science, Business, or related field; MBA a plus

Benefits

Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

SaaS Product Managementticketing systemsshared inbox platformsomnichannel engagement toolsdigital channel integrationssocial media APIsmessaging platformsSMS/MMSvideo platformsmicroservices architectures

Soft Skills

leadershipcollaborationvision executioninitiative ownership

Certifications

Bachelor's degreeMBA