Nextiva

Director, Product Management – AI Agent Platform

Nextiva

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $160,000 - $300,000 per year

Job Level

Lead

About the role

  • Define and drive the product vision, strategy, and roadmap for Nextiva’s AI Agent Platform, focusing on scalable, modular agentic solutions.
  • Lead and mentor a team of product managers across the AI product portfolio.
  • Partner with executive leadership to align AI initiatives with company objectives and market differentiation goals.
  • Establish clear success metrics for adoption, engagement, and business impact of AI-driven products.
  • Deeply understand the agentic AI ecosystem, including intelligent virtual assistants (IVAs), conversational AI, and multi-agent architectures.
  • Identify and prioritize use cases such as payment collection, FAQ support, and transactional agents across communication channels (voice, chat, SMS).
  • Collaborate closely with engineering and data science teams to design and deliver robust, high-performing AI agents.
  • Stay at the forefront of AI innovation — understanding emerging technologies, tools, and frameworks in the agentic and LLM space.
  • Serve as the product liaison between the India-based development teams and the U.S. go-to-market organization.
  • Work directly with sales, marketing, and customer success to translate complex AI capabilities into clear value propositions.
  • Ensure internal teams are equipped to position, demo, and sell AI agent products effectively.
  • Drive collaboration on documentation, enablement, and customer education for AI product launches.
  • Engage directly with enterprise customers to understand evolving needs in AI automation and customer experience.
  • Act as a customer-facing evangelist for Nextiva’s AI capabilities — participating in client meetings, product demos, and industry events.
  • Build strategic relationships with external partners and platforms in the AI ecosystem.

Requirements

  • 10+ years of product management experience, with at least 4+ in a leadership capacity overseeing AI, SaaS, or communication platform products.
  • Strong understanding of agentic AI systems, LLM orchestration, and enterprise AI deployment.
  • Proven success leading cross-functional teams and scaling products in complex, global environments.
  • Experience working in customer-facing roles; able to articulate complex technology in simple, outcome-driven narratives.
  • Background in UCaaS, CCaaS, or communication-centric software products strongly preferred.
  • Excellent communication and leadership skills with the ability to bridge technical and business domains.
  • Bachelor’s degree in Computer Science, Engineering, or related field; MBA or advanced degree preferred.
Benefits
  • Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Life, disability, and supplemental indemnity plans
  • Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
  • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Employee Assistance Program and comprehensive wellness initiatives
  • Access to ongoing learning and development opportunities and career advancement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product managementAI systemsLLM orchestrationSaaScommunication platform productscross-functional team leadershipAI deploymentcustomer experienceagentic solutionsintelligent virtual assistants
Soft Skills
leadershipcommunicationcollaborationmentoringcustomer-facingarticulation of complex technologyrelationship buildingstrategic thinkingproblem-solvingadaptability
Certifications
Bachelor’s degree in Computer ScienceBachelor’s degree in EngineeringMBAadvanced degree