Develop and maintain high-quality VOIP applications that meet customer needs, focusing on reliability, performance, and scalability.
Integrate VOIP solutions with third-party systems, ensuring seamless communication between internal and external platforms.
Provide support for complex VOIP issues, including system failures, call quality problems, and application errors. Work to quickly diagnose and resolve issues.
Work closely with cross-functional teams, including engineering, product management, and operations, to ensure seamless deployment and operation of VOIP applications.
Test new VOIP features, products, and services, ensuring they meet quality standards before deployment.
Create and maintain technical documentation for VOIP applications, including system architecture, troubleshooting guides, and integration processes.
Continuously monitor and optimize VOIP applications to improve performance, scalability, and user experience.
Ensure VOIP applications meet security standards and compliance requirements.
Assist internal and external teams with troubleshooting, providing solutions, and offering expert guidance on VOIP-related issues.
Stay current with emerging VOIP technologies and trends, contributing to the development of new features and improvements to existing applications.

Requirements

At least 5 years of experience in VOIP application engineering, including hands-on experience with VOIP technologies such as SIP, RTP, WebRTC, and telephony systems.
Strong knowledge of VOIP protocols, including SIP (Session Initiation Protocol) and RTP (Real-Time Protocol).
Experience with VOIP platforms such as Asterisk, FreeSWITCH, or Kamailio.
Familiarity with cloud environments (AWS, GCP, or Azure) and basic networking concepts such as firewalls, NAT, and QoS.
Knowledge of programming languages such as Python, Java, or JavaScript for application development and automation.
Experience with SQL and NoSQL databases for managing voice data.
Understanding of WebRTC and web-based communication protocols is a plus.
Strong troubleshooting and problem-solving skills with the ability to diagnose and resolve VOIP-related issues quickly.
Excellent written and verbal communication skills, with the ability to explain complex technical concepts to both technical and non-technical audiences.
Proven ability to work well within a cross-functional team environment and collaborate effectively with engineers, product teams, and other stakeholders.
Strong analytical skills and attention to detail, with the ability to assess complex technical challenges and provide practical solutions.
Ability to understand customer requirements and translate them into reliable, high-quality VOIP applications.

Benefits

Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
Life, disability, and supplemental indemnity plans
Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
Employee Assistance Program and comprehensive wellness initiatives
Access to ongoing learning and development opportunities and career advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

VOIP application engineeringSIPRTPWebRTCAsteriskFreeSWITCHKamailioPythonJavaJavaScript

Soft Skills

troubleshootingproblem-solvingcommunicationcollaborationanalytical skillsattention to detailcustomer requirements understanding