Nextiva

Senior Instructional Designer

Nextiva

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $65,000 - $105,000 per year

Job Level

Senior

About the role

  • Support Product, Sales, Support, and Professional Services teams by delivering product enablement tied to technical product knowledge, customer use cases, and go-to-market priorities
  • Develop enablement deliverables such as technical playbooks, product capability guides, and customer use case scenarios
  • Design and deliver training programs (virtual, in-person, blended) that cover UCaaS, CCaaS fundamentals, platform capabilities, and application to customer workflows
  • Create product demonstrations, technical deep-dives, and workflow simulations that support pre-sales and post-sales conversations
  • Serve as a bridge between product knowledge and customer outcomes—helping Sales connect features to value, Support troubleshoot with confidence, and Professional Services deliver implementations that align to best practices
  • Provide ongoing enablement during product launches, updates, and roadmap rollouts—ensuring GTM teams can position new capabilities effectively
  • Collect feedback from learners and stakeholders to continuously evolve enablement assets and training approaches
  • Measure the effectiveness of technical enablement programs through adoption, performance metrics, and business outcomes

Requirements

  • Bachelor's Degree in Business, Instructional Design, Education, or a related technical field
  • 3+ years of experience in product enablement, sales engineering, technical training, or instructional design within a SaaS, UCaaS, CCaaS, or enterprise software company
  • Strong understanding of UCaaS / CCaaS technologies (IVR, routing, reporting, workforce optimization, integrations)
  • Proven ability to translate technical concepts into customer-friendly narratives and enablement materials
  • Experience delivering technical enablement to cross-functional teams (Sales, Support, Services) in both virtual and in-person settings
  • Skilled with authoring tools (Articulate Storyline, Adobe Captivate, Camtasia, or similar) and presentation design
  • Excellent written and verbal communication skills; able to craft compelling stories from complex information
  • Highly collaborative, proactive, and adaptable in a fast-paced environment
  • Able to receive feedback and adjust direction as needed
  • Must be willing to travel internationally and domestically and maintain a passport.
Benefits
  • Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
  • Life, disability, and supplemental indemnity plans
  • Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
  • 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
  • Employee Assistance Program and comprehensive wellness initiatives
  • Access to ongoing learning and development opportunities and career advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
product enablementsales engineeringtechnical traininginstructional designUCaaS technologiesCCaaS technologiesIVRroutingreportingworkforce optimization
Soft skills
written communicationverbal communicationcollaborationproactivityadaptabilitystorytellingfeedback receptiondirection adjustment