Learning and Development Analyst
ERMCO-ECI
Senior Instructional Designer
Nextiva
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $105,000 per year
Job Level
Senior
About the role
- Support Product, Sales, Support, and Professional Services teams by delivering product enablement tied to technical product knowledge, customer use cases, and go-to-market priorities
- Develop enablement deliverables such as technical playbooks, product capability guides, and customer use case scenarios
- Design and deliver training programs (virtual, in-person, blended) that cover UCaaS, CCaaS fundamentals, platform capabilities, and application to customer workflows
- Create product demonstrations, technical deep-dives, and workflow simulations that support pre-sales and post-sales conversations
- Serve as a bridge between product knowledge and customer outcomes—helping Sales connect features to value, Support troubleshoot with confidence, and Professional Services deliver implementations that align to best practices
- Provide ongoing enablement during product launches, updates, and roadmap rollouts—ensuring GTM teams can position new capabilities effectively
- Collect feedback from learners and stakeholders to continuously evolve enablement assets and training approaches
- Measure the effectiveness of technical enablement programs through adoption, performance metrics, and business outcomes
Requirements
- Bachelor's Degree in Business, Instructional Design, Education, or a related technical field
- 3+ years of experience in product enablement, sales engineering, technical training, or instructional design within a SaaS, UCaaS, CCaaS, or enterprise software company
- Strong understanding of UCaaS / CCaaS technologies (IVR, routing, reporting, workforce optimization, integrations)
- Proven ability to translate technical concepts into customer-friendly narratives and enablement materials
- Experience delivering technical enablement to cross-functional teams (Sales, Support, Services) in both virtual and in-person settings
- Skilled with authoring tools (Articulate Storyline, Adobe Captivate, Camtasia, or similar) and presentation design
- Excellent written and verbal communication skills; able to craft compelling stories from complex information
- Highly collaborative, proactive, and adaptable in a fast-paced environment
- Able to receive feedback and adjust direction as needed
- Must be willing to travel internationally and domestically and maintain a passport.
Benefits
- Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
product enablementsales engineeringtechnical traininginstructional designUCaaS technologiesCCaaS technologiesIVRroutingreportingworkforce optimization
Soft skills
written communicationverbal communicationcollaborationproactivityadaptabilitystorytellingfeedback receptiondirection adjustment
