Support growth and customer retention in North America
Responsible for a portfolio of strategic enterprise customers
Guide Customers along their DEX journey following Nexthink’s DEX Methodology
Provide support and best practices on getting started with DEXOps
Develop a plan for adoption of DEX into the Customer’s ecosystem
Ensure positive outcomes for customers while solidifying their long-term partnership with Nexthink
Aligned to up to 20 Nexthink Enterprise customers
Execute a comprehensive customer success plan
Build relationships with key leadership contacts within the CIO organization
Identify, define, track, measure and share the overall impact and value of Nexthink
Deliver on-time renewals & achieve renewal targets
Identify new opportunities for Nexthink
Maintain regular cadence with the right Customer contacts
Deliver DEX workshops to customers
Act as the voice of the customer
Update CRM database and keep customer data accurate.

Requirements

5+ years of experience as a Customer Success Manager working in the Software Industry with Large Enterprise Accounts
Ability to drive the DEX Methodology (people, process, technology, communication, value)
Strong business acumen
Entrepreneurial mindset
Technical background or technological savvy
Ability to effectively manage, guide, and build rapport within the customer’s hierarchy
Excellent written, oral, and interpersonal communication skills
Organized and structured
Strong understanding of IT Operations, ITSM processes (ITIL), or End User Compute/Client Management practices
Strong customer-facing and presentation skills
Fluent in English (written as well as verbal).

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

DEX MethodologyDEXOpsIT OperationsITSM processesITILEnd User ComputeClient Management

Soft Skills

customer successbusiness acumenentrepreneurial mindsetrelationship buildingcommunication skillsorganizational skillspresentation skills