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NextGen IT Services

ServiceNow Developer

NextGen IT Services

ServiceNow Consultant responsible for implementing ITSM and migrating tickets from Oracle Service Cloud. Seeking expertise in ServiceNow configuration, development, and architecture with extensive knowledge of ITSM.

Posted 5/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
CloudITSMJavaScriptOracleSCSSServiceNowSOAP

About the role

Key responsibilities & impact
  • Lead the configuration of ITSM Incident Management
  • Design, develop, and execute a comprehensive migration strategy from Oracle Service Cloud to ServiceNow
  • Configure the Knowledge Management to support multi-level access control
  • Perform migration of existing Survey configurations and historical CSAT results
  • Perform data migrations of historical Incidents, Knowledge Bases, and User records
  • Develop Service Portal widgets, Client Scripts, and UI Actions
  • Implement advanced Reference Qualifiers and User Criteria
  • Design and configure Reports and Dashboards tailored to different personas

Requirements

What you’ll need
  • Must be Citizen or valid Green Card holder and eligible for Public Trust Clearance
  • ServiceNow Expertise: 5+ years of experience as a ServiceNow Developer/Configurator with deep knowledge of ITSM and Service Portal.
  • Knowledge Architecture: Experience setting up Knowledge Base hierarchies with complex User Criteria for internal/external visibility.
  • Survey Analytics: Hands-on experience with ServiceNow Survey Management, including the migration of legacy survey scores and trend analysis.
  • Reporting Mastery: Ability to create complex multi-table reports, Performance Analytics indicators, and interactive dashboards.
  • Technical Stack: Strong proficiency in JavaScript, GlideScript, Web Services (REST/SOAP), HTML, and CSS/SCSS for Portal development.

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
ServiceNowITSMJavaScriptGlideScriptWeb ServicesRESTSOAPHTMLCSSSCSS
Certifications
Public Trust Clearance