Client Success Manager II – Digital Touch, Low Touch

NextGen Healthcare

Client Success Manager retaining enterprise healthcare technology clients for NextGen Healthcare. Managing strategic accounts, adoption, governance, and growth across complex enterprise solutions.

Posted 8/12/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client advocacy, with a strong focus on client satisfaction, retention, and revenue growth. Proficient in managing large enterprise software systems, particularly within the healthcare sector, and skilled in facilitating cross-functional collaboration to achieve strategic objectives.

Highest-signal resume keywords

Account ManagementHealthcare Information Technology (HIT)NextGen ExperienceClient Relationship ManagementChange Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Account ManagementHealthcare Information Technology (HIT)NextGen SolutionsProject ManagementData AnalysisRisk ManagementBusiness Review FacilitationClient Utilization AnalysisConsultative SupportSLA Compliance

Soft Skills

Excellent CommunicationInterpersonal SkillsCritical ThinkingProblem-SolvingExecutive-Level Presentation Skills

Industry Keywords

Client SatisfactionRetentionBusiness GrowthAmbulatory HealthcareHealth System

About the role

Key responsibilities & impact

Advocate for assigned enterprise clients, with primary responsibility for overall satisfaction and retention
Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts, as a trusted advisor and point of escalation
Facilitate collaboration with internal teams and client executives to establish shared vision, strategic objectives, and measurable annual goals
Lead cross-functional initiatives aligned with client priorities and business outcomes
Build and maintain relationships with client decision-makers, C-suite leaders, and physician champions
Establish and manage governance, risk management, operational reviews, and communications cadence
Identify growth opportunities within existing accounts to support client success and revenue expansion
Plan and facilitate weekly, monthly, and quarterly business reviews
Use client utilization data to improve adoption and maximize value from NextGen investment
Monitor project progress, solution adoption, SLA compliance, and goal achievement; maintain a centralized client notebook
Ensure implementation and adoption of purchased solutions and full value realization
Assess client health across financial, operational, and risk dimensions and implement mitigation strategies
Provide voice-of-customer input to product and service teams
Perform additional duties supporting client relationships and organizational goals

Requirements

What you’ll need

Bachelor's degree in business administration/management or healthcare administration/management, or equivalent combination of education and experience
8 years' experience in account management, sales, services, or related field
6 years' Healthcare Information Technology (HIT) vendor experience
6 years' healthcare experience in ambulatory or health system
6 years' NextGen experience
Successfully managed large multi-million-dollar clients' enterprise software systems and solutions
Proven success improving client satisfaction, retention, and business growth
Strong command of the NextGen portfolio of solutions or comparable vendor, or former client
Strong change management knowledge and skills
Working knowledge of solutions, business models, business problems, and strategic goals
Client-facing complex account management and business operations acumen
Excellent communication and interpersonal skills
Executive-level presentation skills
Strong project/account management skills and ability to manage multiple engagements and projects concurrently
Advanced critical thinking and problem-solving skills
Ability to assess situations, identify next steps, implement action plans, and hold others accountable to deliverables and deadlines
Ability to analyze client challenges and provide consultative support
Ability to establish productive professional relationships with internal stakeholders and key personnel in potential client organizations
Ability to work cross-functionally and contribute to collaborative relationships
Ability to work autonomously with little to no daily instruction

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account NextGen Healthcare Website LinkedIn All Job Openings 1001 - 5000 employees Founded 1998 🏥 Healthcare 💼 Consulting ⚕️ Healthcare Insurance 💰 Venture Round on 2015-02 Healthcare
Consulting
Healthcare Insurance NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery. Client Success Manager II – Digital Touch, Low Touch Job not on LinkedIn 🔥 1 minute ago 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 🏆 Customer Success Apply Now Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Advocate for assigned enterprise clients, with primary responsibility for overall satisfaction and retention
Manage a portfolio of Mid-Market and Enterprise clients, including large and strategic accounts, as a trusted advisor and point of escalation
Facilitate collaboration with internal teams and client executives to establish shared vision, strategic objectives, and measurable annual goals
Lead cross-functional initiatives aligned with client priorities and business outcomes
Build and maintain relationships with client decision-makers, C-suite leaders, and physician champions
Establish and manage governance, risk management, operational reviews, and communications cadence
Identify growth opportunities within existing accounts to support client success and revenue expansion
Plan and facilitate weekly, monthly, and quarterly business reviews
Use client utilization data to improve adoption and maximize value from NextGen investment
Monitor project progress, solution adoption, SLA compliance, and goal achievement; maintain a centralized client notebook
Ensure implementation and adoption of purchased solutions and full value realization
Assess client health across financial, operational, and risk dimensions and implement mitigation strategies
Provide voice-of-customer input to product and service teams
Perform additional duties supporting client relationships and organizational goals 🎯 Requirements
Bachelor's degree in business administration/management or healthcare administration/management, or equivalent combination of education and experience
8 years' experience in account management, sales, services, or related field
6 years' Healthcare Information Technology (HIT) vendor experience
6 years' healthcare experience in ambulatory or health system
6 years' NextGen experience
Successfully managed large multi-million-dollar clients' enterprise software systems and solutions
Proven success improving client satisfaction, retention, and business growth
Strong command of the NextGen portfolio of solutions or comparable vendor, or former client
Strong change management knowledge and skills
Working knowledge of solutions, business models, business problems, and strategic goals
Client-facing complex account management and business operations acumen
Excellent communication and interpersonal skills
Executive-level presentation skills
Strong project/account management skills and ability to manage multiple engagements and projects concurrently
Advanced critical thinking and problem-solving skills
Ability to assess situations, identify next steps, implement action plans, and hold others accountable to deliverables and deadlines
Ability to analyze client challenges and provide consultative support
Ability to establish productive professional relationships with internal stakeholders and key personnel in potential client organizations
Ability to work cross-functionally and contribute to collaborative relationships
Ability to work autonomously with little to no daily instruction Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Operations Coordinator 🕒 Yesterday Cloverleaf Care 11 - 50 💼 Consulting 📦 Logistics 🏥 Healthcare Website LinkedIn All Job Openings Customer Success Operations Coordinator supporting US healthcare clients across scheduling, staffing, customer service, and HR functions. Remote India role working overnight Indian Standard Time hours. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Manager 🕒 3 days ago JumpCloud 201 - 500 ☁️ SaaS 🔐 Security 🏢 Enterprise Website LinkedIn All Job Openings Customer Success Manager owning technical post-sales outcomes for JumpCloud, an AI-powered unified IT management platform. Driving onboarding, adoption, retention, escalations, and expansion for enterprise customers. 🇮🇳 India – Remote 💰 $66M Series F on 2021-10 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Senior Director of Customer Success 🕒 July 30 JoVE 201 - 500 📚 Education 🔬 Science Website LinkedIn All Job Openings Senior Director leading global Customer Success team for a scientific video solutions provider. Responsible for customer retention, product adoption, and expansion across various regions. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Senior Technical Consultant – ITSM, CSM 🕒 July 29 Thinkahead Consultant Psychologist Pty Ltd 1 - 10 🏥 Healthcare 💼 Consulting 📚 Education Website LinkedIn All Job Openings Senior Technical Consultant – ServiceNow developing and implementing solutions on the ServiceNow platform. Customizing applications and collaborating with clients to ensure successful project deliveries. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🏆 Customer Success Customer Success Manager – APJ 🕒 July 28 Fortanix 201 - 500 🏥 Healthcare 💼 Consulting 🔒 Cybersecurity Website LinkedIn All Job Openings Customer Success Manager at Fortanix collaborating with customers in the APJ region. Cultivating relationships and driving the successful adoption of data security solutions. 🇮🇳 India – Remote 💰 $90M Series C on 2022-09 ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates About us Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs