Program Manager, Client Services

NextGen Healthcare

Program Manager leading complex cross-functional programs in Client Services. Translating business priorities into structured initiatives and driving adoption within the organization.

Posted 6/7/2026full-timeRemote • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

The Program Manager leads complex cross-functional programs in support of assigned Client Services teams
Translate business priorities into structured initiative, scalable playbooks, governance mechanisms, communications, adoption activities, and measurable outcomes
Partner with business leaders and cross-functional stakeholders to improve execution consistency, operational visibility, process quality, and adoption
Maintain visibility into progress, next steps, and accountability to support timely execution
Prepare leadership updates, program summaries, and decision-support materials
Recommend process improvements to increase consistency, efficiency, and execution quality
Manage the intake, review, editing, quality assurance, versioning, and maintenance of playbooks, templates, and operating guidance
Track initiatives through the full lifecycle from intake through evaluation, approval, execution, rollout, and measurement

Requirements

What you’ll need

Bachelor’s degree in Business, Operations, Communications, Organizational Development, or a related field, or equivalent practical experience
10+ years of progressive experience in program management, business operations, customer success operations, enablement operations, transformation, process improvement, or a related post-sales SaaS function
Experience leading complex cross-functional programs, operating model initiatives, or process improvement efforts
Experience translating business priorities into structured plans, governance mechanisms, communications, and measurable outcomes
Experience developing or managing playbooks, process documentation, operating guidance, or enablement materials
Experience influencing stakeholders and driving alignment across multiple functions, priorities, timelines, and dependencies
Experience using data, feedback, and operational insights to support recommendations, prioritization, adoption, and continuous improvement
Experience working in or supporting Customer Success, Customer Operations, Professional Services, Support, Revenue Operations, Enablement, or related client-facing operational environments

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementbusiness operationsprocess improvementgovernance mechanismsplaybooksprocess documentationoperating guidancedata analysiscustomer success operationsSaaS

Soft Skills

leadershipcommunicationstakeholder influencealignmentorganizational developmentcross-functional collaborationaccountabilitytimely executionrecommendation skillscontinuous improvement

Certifications

Bachelor’s degree