Manager, Client Outcomes

NextGen Healthcare

Manager leading Client Outcomes team to drive client adoption and operational value in healthcare technology. Collaborating with cross-functional teams to ensure platform stability and client success.

Posted 5/23/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Leads a team responsible for driving client adoption, platform performance, and operational value across assigned accounts
Provides people leadership, sets priorities, and ensures consistent execution of client outcomes strategies
Partners closely with Product, Engineering, Delivery, Support, Services, and Sales to align business needs with platform capabilities
Monitors client health, adoption trends, workflow performance, system reliability, and other key portfolio indicators
Reviews incidents, identifies root causes, and drives corrective and preventive actions to improve long-term platform stability
Manages escalations related to adoption challenges, system performance, and platform instability while maintaining stakeholder trust
Coaches team members on client communication, executive engagement, and cross-functional alignment

Requirements

What you’ll need

Bachelor’s degree in business, technology, or related discipline, or equivalent combination of education and experience
6–8 years of experience in healthcare SaaS, enterprise technology, advisory, implementation, or related environments
2+ years of people leadership experience in a team leadership or supervisory role
Experience driving client adoption, workflow improvement, operational performance, or system reliability initiatives
Experience managing client relationships and handling escalations
Experience working with cloud-hosted platforms, technical operations, or application support preferred

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client adoptionworkflow improvementoperational performancesystem reliabilityincident managementroot cause analysiscorrective actionspreventive actionscloud-hosted platformsapplication support

Soft Skills

people leadershipclient communicationexecutive engagementcross-functional alignmentstakeholder trust

Certifications

Bachelor’s degree