Manager, Client Support Operations – Patient Experience

NextGen Healthcare

Client Support Operations Manager leading a team for technical and application support. Ensuring excellence in service levels and cross-functional collaboration with internal teams.

Posted 5/21/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage client support operations ensuring service standards and performance targets are met.
Develop team capabilities through effective leadership and support.
Utilize analytics to identify performance trends.

Requirements

What you’ll need

6+ years of experience in technical support.
2+ years of people leadership experience.
Bachelor’s Degree in IT, Computer Science, Business, or related.

Benefits

Comp & perks

Provide clear direction, communication, and ownership through resolution for client issues.
Collaborate cross-functionally with internal stakeholders.
Drive root-cause analysis and corrective action planning.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershipclient support managementperformance managementteam developmentanalytics