Client Experience Manager
NextGen Healthcare
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PMP
About the role
- Responsible for aligned Application Services clients and their experience
- Manage operational aspects of aligned clients
- Build and maintain strong relationships with clients
- Drive client outcomes while working with cross-functional teams
- Develop and implement strategies to improve overall client experience
- Monitor progress and performance of support cases
- Identify and gather resources to resolve complex support issues
Requirements
- Bachelor's Degree
- 6+ years experience in Project Management, Account Management and/or Support
- PMP Certification
- NextGen Solution Certifications are a plus
- Healthcare IT Project Management experience is a plus
Benefits
- Travel to client sites as needed
- Inclusive environment for all employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Project ManagementAccount ManagementSupport
Soft skills
Client Relationship ManagementCross-functional Team CollaborationStrategic DevelopmentPerformance MonitoringResource Identification
Certifications
PMP CertificationNextGen Solution Certifications