Customer Service Representative II

NextEra Energy, Inc.

Customer Service Representative II supporting over 6 million customers in Florida. Handling inquiries and delivering exceptional service in a fast-paced environment.

Posted 5/22/2026full-timePensacola • Florida • 🇺🇸 United StatesJunior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Handle a wide range of incoming customer calls, including:
Power outages
Billing inquiries
New service connections
General account questions
Utilize state-of-the-art technology that provides real-time information, helping you resolve customer needs on the first call
Engage directly with customers to:
Answer questions
Resolve concerns
Educate them on energy use
Support them when things don’t go as expected
Research, troubleshoot, and problem solve to deliver solution-driven results
Take proactive steps and follow up when needed to achieve one-contact resolution
Build emotional connections by:
Listening actively
Understanding customer needs
Demonstrating empathy and professionalism

Requirements

What you’ll need

High School Grad / GED
Experience: 1+ years

Benefits

Comp & perks

401(k) Retirement Plan
Pension Plan
Life Insurance
Medical, Dental, Vision & Legal Plans
Health Savings Account (HSA)
Flexible Spending Account (FSA)
Paid Vacation & Holidays
Employee Assistance Program (EAP)
Tuition Reimbursement
Tuition Loan Repayment Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

active listeningempathyprofessionalismproblem solvingcustomer servicecommunicationtroubleshootingresearchresolutionproactive follow-up

Certifications

High School GradGED