NextEra Energy, Inc.

Security Operations Specialist I

NextEra Energy, Inc.

full-time

Posted on:

Location Type: Office

Location: Juno Beach • Florida • United States

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About the role

  • Provide communications, command, and control functions for the 24/7 Security Operations Center (SOC) including access control, alarm monitoring, and assessment, dispatch and communications, emergency response, and critical incident management
  • Direct and staff an assigned team of security personnel to carry out daily department operations
  • Execute company or business unit specific emergency notification system (ENS) scenarios and review department processes and procedures
  • In the absence of the SOC Manager, supervise and direct shift activities and oversee shift scheduling.
  • Monitor operations center systems for functionality and status and conduct basic troubleshooting and assessment before escalating problems to the systems support team
  • Work with systems and physical security specialists to test and troubleshoot alarm and access control devices and infrastructure to ensure system integrity
  • Monitor and ensure full NERC CIP compliance relative to access control issues and document any physical access to and from NERC CIP critical sites.
  • Ensure proper notification and coordination for cyber incident reporting, business continuity, serious incidents, and storm-related activities.
  • Manage access control issues including the processing of employee and contractor identification badges and access authorization.
  • Prepare written documentation on technical problems, security incidents, front-line investigative issues, and security-related matters.
  • Administer contractor workforce database and coordinate contract security officer activities.
  • Act on customer service calls and either resolve them or refer issues to the appropriate party.
  • Function as a command and control liaison during incidents and communicate status to response members, senior management, and others involved.
  • Complete assigned security special projects, contribute to the development of internal policies and procedures, mentor and train new team members, and provide input to security operations management on operations and processes for the SOC.
  • Perform other job-related duties as assigned.

Requirements

  • Qualifying candidate should have 3-5 years’ experience in a command center, control center, operations center or emergency dispatch environment
  • Prior law enforcement, military, or other relevant security experience
  • Strong personal computing skills are a must, to include Microsoft Office related programs, familiarity with Internet, databases, and networks
  • Good organizational skills, with an emphasis on multi-tasking and the ability to maintain a professional demeanor and sound judgment under stressful situations while clearly and accurately communicating incident specific details in both written and verbal formats
  • The Monitoring Association (TMA) Certification Operator Level 1 or must be completed within one year of hire.
Benefits
  • NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
emergency responseincident managementaccess controlalarm monitoringtroubleshootingdocumentationsecurity operationsmulti-taskingcustomer service
Soft Skills
organizational skillscommunication skillsleadershipjudgment under stressmentoringteam management
Certifications
The Monitoring Association (TMA) Certification Operator Level 1