Senior Customer Experience Specialist
NextEra Energy, Inc.
full-time
Posted on:
Location Type: Office
Location: West Palm Beach • Florida • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Leads cross functional team to develop and implement comprehensive customer experience model
- Implements means to cost effectively measure customer satisfaction across all business lines
- Designs and supports user experiences, system enhancements and process changes as well as develops requirements, performs system testing and ensures business goals are met
- Acts as a change agent by engaging stakeholders cross functionally and advocating for improvements and adoption of changes
- Leads customer retention initiatives across all business lines
- Coordinates across sales, marketing, operations and customer service to manage all customer interactions
- Develops customer life cycle touch point maps to drive customer processes
- Develops and implement ongoing plan to capture voice of customer and use findings to drive improvements
- Interacts with customers to improve customer satisfaction and retention
- Performs other job-related duties as assigned
Requirements
- Bachelor's or Equivalent Experience
- 4+ years
Benefits
- NextEra Energy offers a wide range of benefits to support our employees and their eligible family members.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershipcross-functional collaborationstakeholder engagementcustomer satisfaction improvementchange managementcustomer retentionprocess improvementuser experience designsystem testingrequirements development
Certifications
Bachelor's degree