Senior Manager of Product Support

Nextep

Senior Manager of Product Support overseeing a team to ensure seamless delivery of software solutions at Nextep PEO. Leading technical support for PrismHR, Salesforce, and integrations with cross-functional collaboration.

Posted 7/14/2026full-timeNorman • Oklahoma • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in PrismHR platform configuration and support, Salesforce administration, and General Ledger implementation. Proven leadership in managing technical support teams while driving operational success and cross-functional collaboration.

Highest-signal resume keywords

PrismHR Configuration & SupportSalesforce AdministrationGeneral Ledger ImplementationTime & Attendance SystemsTeam Leadership

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PrismHR Platform SupportSalesforce OptimizationGeneral Ledger IntegrationTime & Attendance ImplementationSystem Troubleshooting

Soft Skills

Problem-SolvingCommunication

Tools & Technologies

SalesforceUKG Ready

Industry Keywords

PEO Industry ExperienceOperational WorkflowsCross-Functional Collaboration

About the role

Key responsibilities & impact

Lead with Impact: Direct, mentor, and inspire a team of technical product support experts, fostering a high-performance culture focused on delivering exceptional solutions and customer service.
Drive Operational Success: Oversee the operational workflows of the product support team, ensuring that all software solutions are functioning optimally to support Nextep’s internal teams and clients.
PrismHR Configuration & Support: Serve as the internal champion and primary escalation point for all PrismHR platform configuration, troubleshooting, and advanced support needs.
Salesforce Support & Optimization: Oversee the administrative support, optimization, and workflows of our Salesforce platform, ensuring seamless CRM performance and tight integration with other key tools.
General Ledger Implementation: Lead the implementation, mapping, and ongoing technical support for General Ledger integrations, ensuring accurate financial data flows for our clients.
Time & Attendance Systems: Oversee the deployment, configuration, and support of Time and Attendance systems to guarantee reliable tracking and payroll synchronization.
Cross-Functional Collaboration: Partner closely with Product, Engineering, and Client Success teams to identify areas for system improvement, streamline processes, and roll out new product features effectively.

Requirements

What you’ll need

Industry Experience: 5+ years of proven experience working within the PEO industry.
Platform Expertise: Deep, hands-on experience leveraging, configuring, and supporting the PrismHR platform is strictly required.
Salesforce Skills: Experience managing, supporting, or administering Salesforce to drive business operations and support cross-functional teams.
Leadership Skills: Demonstrated experience managing and developing a team of technical support professionals or software specialists.
Technical Acumen: Strong background in supporting General Ledger implementations and complex system integrations.
Time & Attendance Experience: Background in Time and Attendance implementation and support. Experience with UKG Ready is highly preferred, though not required.
Problem-Solving: Excellent analytical skills with a proactive approach to troubleshooting and resolving complex system issues.
Communication: Exceptional written and verbal communication skills, with the ability to translate technical jargon into clear, actionable insights for both technical and non-technical stakeholders.

Benefits

Comp & perks

100% paid health, vision, and dental insurance for employees
Up to 12 weeks of paid parental leave
401(k) matching
Employer paid telehealth services, including mental health resources