NexTec Group

Consultant

• Lead specific parts of Acumatica projects and expand consulting skills
• Implement and support Acumatica ERP for new and existing customers
• Design, product configuration, testing, data conversion and go-live support
• Provide detailed consulting estimates and implementation project plans
• Establish and maintain “trusted advisor” relationships with customers
• Negotiate resolutions to business/process/functional issues with stakeholders
• Complete and provide weekly status reports and follow Acumatica’s methodologies
• Achieve utilization targets (maintain 75% utilization on average annual basis)
• Demonstrate expert proficiency in at least one focus area and intermediate in others
• Lead requirements gathering and design activities; interact with Consulting and Client teams
• Oversee and guide configuration, training, testing, and go-live activities for medium complexity
• Proactively communicate status, issues, and concerns to director/project manager/architect
• Provide coaching and quality assurance to ensure methodology and best practices
• Monitor project budgets and deliver within them
• Independently manage work schedule, organize tasks, and resolve scheduling/workload conflicts
• Leadership role in change management; other duties as assigned

Senior Manufacturing Consultant

Customer Success Manager

• Ensure every client is successful, satisfied, and eager to continue partnering with us as the trusted advisor and advocate for ERP customers
• Proactively engage customers to maximize value, resolve challenges, and maintain strong, lasting relationships that drive retention and loyalty
• Serve as the primary point of contact for assigned ERP customers after implementation
• Build deep, trusted relationships with decision-makers and power users; act as the customer’s internal champion
• Monitor customer health scores, usage metrics, and feedback; conduct monthly business reviews to assess satisfaction, ERP adoption, and ROI
• Implement action plans to resolve dissatisfaction quickly and prevent churn; identify customer success stories for advocacy
• Lead escalation management; coordinate cross-functional resources and ensure root causes and preventative measures are implemented
• Develop renewal strategies in advance of contract expiration; partner with account management and sales on upsell/expansion opportunities
• Track retention KPIs and take corrective action when risk is identified
• Collaborate with Support and Sales teams; share best practices to improve customer experience