Next Step Systems - National IT Recruiting Firm

Systems Engineer

• Responsible for day-to-day ownership, optimization, and support of the company’s CRM platform.
• Serve as the primary liaison between business teams and the CRM vendor.
• Manage day-to-day system administration, including user support, troubleshooting, and system maintenance.
• Train new and existing employees on CRM functionality, processes, and best practices.
• Ensure accuracy, consistency, and completeness of CRM data through regular audits and maintenance.
• Develop and maintain dashboards, reports, and queries to support business insights.

Business Systems Analyst, CRM Experience

Social Media Manager

• Own social media strategy and execution for multiple client accounts.
• Plan and manage content calendars across all major platforms.
• Oversee content production (internal or outsourced) and ensure quality/control.
• Write or refine messaging to align with each client’s positioning.
• Monitor engagement and maintain professional standards across accounts.
• Track performance and continuously optimize based on data.
• Manage paid social campaigns on Meta, TikTok, and LinkedIn end-to-end.
• Handle campaign setup, targeting, budgeting, and scaling.
• Lead creative testing (hooks, formats, messaging) to improve conversion.
• Analyze performance data and make optimization decisions.
• Report on results and identify clear opportunities for improvement.

Business Systems Analyst, CRM Experience

Senior Social Media Manager