Next Level Coffee GmbH

Operations

• In this role you will work closely with the Head of Customer Love and actively shape the Customer Love area.
• You will work both operationally close to our customers and on the development of our processes, systems, and ways of working.
• You will roll up your sleeves, take ownership of topics, ensure things run smoothly, and help take Customer Love to the next level together with the existing team.
• Independent responsibility for strategic and operational projects within Customer Love (e.g., processes, tools, automation, scaling, AI-supported workflows).
• Active involvement in the operational business with our customers (e.g., tickets, customer communication, escalations).
• Point of contact and sparring partner for Customer Love Agents in their day-to-day work.
• Building, developing, and documenting support processes.
• Working in our systems (helpdesk, CRM, automations) and continuously optimizing them.
• Analyzing customer feedback, tickets, and data to derive concrete improvements.
• Close collaboration with Product, Operations, Marketing, and Tech.
• Ensuring our Customer Love manifesto is lived in day-to-day operations.

Customer Operations Manager

Frontend Engineer

• Support our team by developing and refining user interfaces for our cutting-edge IoT applications across various platforms, including web, mobile, and machine-embedded interfaces.
• Implement pixel-perfect designs in Flutter.
• Create intuitive and engaging user experiences that delight our customers.
• Take on technical challenges in UI/UX optimization, performance enhancement, and cross-platform compatibility.
• Assist with maintaining a high-quality codebase, ensuring scalable and maintainable solutions.
• Collaborate closely with a small, dedicated team of 2–3 developers to drive the evolution of our IoT products.

Customer Operations Manager

Frontend Developer – Flutter