Next Level Coffee GmbH

Customer Support

• Menschliche Stimme und Herzstück unserer Kundenerfahrung.
• Empathischer und kompetenter Kundenservice.
• Unterstützung bei Kaufentscheidungen und Follow-up.
• Technische Unterstützung für Produkte zur Verfügung stellen.
• Langfristige Kundenbeziehungen aufbauen.

Customer Service Manager

• You are the human voice and the heart of our customer experience
• Provide empathetic customer advice and assist with purchasing decisions
• Handle customer inquiries regarding orders, delivery, and technical questions
• Build long-term customer relationships and collaborate with other teams to improve the customer experience

Customer Support Agent

Content Manager

• Bring the nunc. brand to life across social media by creating scroll-stopping, story-led content
• Ideate and produce content that fuels engagement and brand love within the coffee community
• Support the marketing team by creating original photo & video content across all organic channels
• Ensure brand consistency in tone, visuals, and messaging
• Track performance and optimize content ideas based on insights and trends

Content Editor

Account Manager

• You’ll be the voice and connector of nunc. - building relationships that shape our reputation and drive brand relevance across media, creators, and cultural partners.
• You turn strategic storytelling and authentic partnerships into tangible brand love and earned visibility.
• You support our brand marketing team by building and managing media, influencer, and brand partner relationships across Germany.
• Developing and executing PR narratives that tell the nunc. story through lifestyle, innovation, and coffee culture angles.
• Identifying and negotiating strategic partnerships (media, brands or individuals) that expand our brand reach.
• Managing press releases, event activations, and product seeding with precision and creativity.
• Monitoring PR performance and industry trends to shape proactive outreach strategies.

Senior PR & Partnerships Manager

Software Engineer

• Collaborate with a skilled embedded team to deliver production-grade code and evolve our system architecture
• Ensure our connected coffee machines scale reliably from lab to market
• Contribute to the development of our embedded stack, including C++ applications on Linux and STM32 microcontroller firmware in C
• Refine and evolve the system architecture, ensuring seamless integration across HMI, device backend, and middleware
• Work closely with Embedded Engineers, QA, DevOps, and Product to keep the backlog moving with technical depth and architectural clarity
• Contribute to the creation of OTA images and update pipelines, ensuring reliable deployment to field devices
• Participate in architectural reviews, implement critical modules, and make pragmatic design decisions together with the team

Senior Embedded Developer

SDET

• Ensure the reliability and quality of our connected espresso ecosystem across app, machine and cloud
• Drive test automation across mobile (Flutter), embedded (Yocto/C++) and cloud (Kubernetes/Docker) systems
• Collaborate with developers and product owners to define test cases and QA workflows
• Operate and enhance CI/CD pipelines (GitHub Actions) with test feedback loops
• Design and execute manual and automated system, integration and regression tests
• Support device-level and network-level quality scenarios (e.g., OTA, connectivity robustness)
• Shape the architecture of our QA ecosystem by selecting, integrating and maintaining tools and frameworks (e.g., Flutter integration_test, Postman/Newman, Appium, k6, PyTest)
• Establish cross-platform testing strategies that bridge app, cloud and embedded logic to ensure end-to-end quality
• Contribute to observability and reporting via tools like Allure, Sentry, or custom test dashboards

QA/Test Automation Engineer – DevOps Affinity, IoT & Cloud Systems

Field Engineer

• Resolve technical issues on-site
• Perform minor repairs and adjustments
• Troubleshoot, diagnose, and repair machines
• Document work and communicate updates