Next Kraftwerke

Customer Support Specialist – Key Account Management

Next Kraftwerke

full-time

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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About the role

  • Responsibility for managing our existing customers
  • Focus on large/key accounts, major projects, and batteries
  • Customer-friendly and professional onboarding
  • Providing expert support to international customers

Requirements

  • Experience in customer second-level support
  • Experience managing large/key accounts and large-scale projects
  • Motivation to take on new challenges
  • Ability to build trusted relationships
  • Business-fluent German and English
  • Experience working with data-driven insights and analyses
Benefits
  • Hybrid and flexible working, including a home office setup
  • Option to accrue and flexibly use additional days off through our flextime model
  • Extensive development opportunities such as language courses, coaching, and training
  • JobRad (company bike) and Deutschlandticket (public transport pass)
  • Sports offerings such as Urban Sports Club membership and yoga classes
  • Regular events: summer party, Christmas party, LAN party, after-work pizza & drinks
  • External support for finding childcare (Kita) placements and assistance with other private and professional challenges
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer second-level supportdata-driven insightsdata analysis
Soft Skills
relationship buildingmotivationcustomer serviceprofessionalism