Performance Marketing Expert – Customer Success

Nexoya

Customer Success Manager managing customer accounts at a leading AI marketing platform. Focused on performance marketing and guiding clients in leveraging AI-driven strategies for growth.

Posted 7/12/2026full-timeZürich • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in performance marketing with a strong focus on data analysis and client relationship management. Proficient in leveraging AI for optimization and providing actionable insights to enhance client account performance.

Highest-signal resume keywords

Performance Marketing ExperienceData Analysis SkillsClient Relationship ManagementAI Implementation KnowledgeFluent German and English

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Incrementality TestingCausal Impact AnalysisA/B TestingMarketing Mix ModelingCross-Channel Performance Analysis

Soft Skills

Strong Communication SkillsProactive MindsetClient-Facing Enjoyment

Tools & Technologies

Google AdsMetaTikTokSnapChatGPT Ads

Industry Keywords

Performance MarketingOptimization OpportunitiesClient Account ManagementData-Driven RecommendationsStartup Experience

About the role

Key responsibilities & impact

Independently manage client accounts (from onboarding through optimization to contract renewals)
Analyze cross-channel performance data together with clients (Google Ads, Meta, TikTok, Snap, ChatGPT Ads, etc.)
Identify optimization opportunities and provide concrete recommendations for action
Advise our clients on performance marketing topics and best practices for AI implementation
Work closely with Account Managers on the strategic development of client accounts
Collaborate closely with our Product & ML teams to further develop our platform

Requirements

What you’ll need

Several years (>3 years) of experience in performance marketing (agency or advertiser side); initial experience in a small company/startup or scale-up is an advantage
Strong communication skills and genuine enjoyment of client-facing work
A proactive mindset and the drive to advise clients with high-quality solutions
Curiosity about AI and automation. You don’t need to be a developer, but you should be eager to work smarter with AI
Very strong analytical skills and confidence working with data. Experience with incrementality testing, causal impact analysis, A/B testing, or econometrics/Marketing Mix Modeling (MMM) is a plus
Native-level German and fluent (business/professional) English
Willingness to travel occasionally (client meetings, team events)

Benefits

Comp & perks

Work on a leading European AI marketing platform
Ownership, development opportunities, and direct impact
International, ambitious team with strong cohesion
A genuine AI-first culture: experiment, automate and share what you build — work with MCPs/coworkers/agents, etc.
Twice a year the entire team travels to a special location for our Strategy Days, where we shape our culture and company strategy together (past locations: Lenzerheide, Engelberg, Helsinki, Berlin, Belgrade)