Nexla

QA Engineer

• Own backend quality for core platform components including services, connectors, and data pipelines
• Perform deep manual testing of backend workflows, edge cases, and failure scenarios
• Validate data ingestion, transformations, metadata handling, and downstream consistency
• Test service to service interactions, async processes, retries, and error handling
• Analyze logs, traces, and metrics to identify defects and system gaps
• Design and maintain backend focused automated tests where they add real value
• Partner with engineers early in the development cycle to influence design for testability
• Reproduce complex production like issues in lower environments
• Ensure backward compatibility and data safety during platform changes
• Continuously improve test strategies for backend and platform level features

QA Engineer – Manual Backend Testing

Technical Customer Success

• Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team
• Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution.
• Provide troubleshooting support to Nexla customers via multiple channels (email, support tickets, slack, virtual meetings, etc.)
• Help customers round the clock and should be willing to work in shifts in a 24x7 work environment.
• Investigate incidents utilizing the Nexla environment, connectors, logs, and other troubleshooting tools.
• Drive root cause analysis in close partnership across several Engineering teams.
• Document any known or newly identified solutions in our knowledge base and share this knowledge across the team.
• Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to other field teams like Sales, Customer Success
• Provide Support for product releases

QA Engineer – Manual Backend Testing

Customer Success Engineer