Nexi Group

Client Service Specialist – Operations

Nexi Group

full-time

Posted on:

Location Type: Hybrid

Location: Milano • 🇮🇹 Italy

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Job Level

Mid-LevelSenior

About the role

  • listen to the customer's needs: your relationship with the Customer must be a sentinel of new business opportunities
  • for post-sales issues: address and follow up on their resolution; return appropriate feedback to the Customer
  • monitor the quality of service (KPIs/SLAs)
  • set-up/coordinate Service Meetings
  • manage special business initiatives (e.g. upgrade POS, advanced reporting development, etc..)

Requirements

  • Customer obsession mindset
  • desire to know and learn Nexi solutions and be promoters towards customers
  • good communication skills (both written and verbal)
  • organizational skills (e.g. time/escalation management)
  • problem solving
  • negotiation ability (vs internal/external stakeholders)
  • good ability to manage internal/external pressures
  • good team player
  • Even if you don’t check every box, your unique potential and willingness to learn could set you apart
Benefits
  • Attractive salary and a competitive benefits package to reward your expertise and contributions
  • Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
  • Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
  • Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft skills
customer obsession mindsetcommunication skillsorganizational skillsproblem solvingnegotiation abilityteam player