Customer Service Manager, German
Nexi Group
full-time
Posted on:
Location Type: Hybrid
Location: Kraków • 🇵🇱 Poland
Visit company websiteJob Level
Mid-LevelSenior
About the role
- You’ll be powering our service offering to our customers
- As Customer Service Manager you’ll join an open and sharing community with highly skilled colleagues
- You will be leading our Contact Centre backoffice services in Poland
- You will be leading a large team of 25 - 30 highly skilled and professional backoffice employees
- We expect our new manager for Poland to share our passion for outstanding customer service
- In this role, you will be reporting directly to our Vice President for Customer and Fraud Operations
Requirements
- Relevant education and extensive experience within customer service, especially the contact center environment
- Proven and strong track record of leading large contact center teams
- Strong understanding of the dynamics of a contact center and the 24/7 working environment
- Excellent analytical skills and ability to lead through numbers
- Excellent leadership and people management skills
- Excellent communication skills in Polish, German and English, verbal and written
Benefits
- Attractive salary and a competitive benefits package to reward your expertise and contributions
- Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
- Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
- Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
leadershippeople managementcommunicationanalytical skills