Director of BPO & Contact Center Sales
NexGen Technologies, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteSalary
💰 $80,000 per year
Job Level
Lead
About the role
- Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies.
- Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
- Identify and prioritize target markets, verticals, and accounts for long-term revenue growth.
- Own and exceed quarterly and annual bookings, revenue, and margin targets.
- Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities.
- Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.
- Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
- Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
- Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.
Requirements
- 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services.
- Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+).
- Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
- Exceptional communication, negotiation, and executive-level relationship-building skills.
- Established network of contacts with leading BPOs (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI).
- Experience leading cross-functional teams in solutioning and proposal development.
Benefits
- Competitive base salary plus uncapped commission/bonus plan
- Professional development support
- Industry certifications
- Leadership growth opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
enterprise salescontract negotiationpipeline managementvalue propositionsROI modelsautomationAIomnichannel contact center toolsanalyticsCX solutions
Soft skills
communicationnegotiationrelationship-buildingcollaborationleadership