Client Account Manager

NEXGEN Asset Management

Client Account Manager ensuring client success with NEXGEN's software solutions. Building relationships and providing technical guidance remotely for clients across the US.

Posted 7/30/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $70,000 - $85,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management and technical support capabilities, with a focus on SaaS software. Proven ability to analyze client needs, track performance metrics, and collaborate effectively with cross-functional teams to ensure client success.

Highest-signal resume keywords

Client Support ExperienceSaaS Software KnowledgeTechnical AptitudeAnalytical SkillsCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

SaaS Software SupportAccount ManagementTechnical TroubleshootingKPI TrackingWorkflow Demonstration

Soft Skills

Relationship BuildingProblem-SolvingCollaborationAttention to DetailClient Success Orientation

Industry Keywords

Client EngagementStrategic Account PlansQuarterly Business ReviewsCross-Functional CollaborationDynamic Environment

About the role

Key responsibilities & impact

Build and maintain strong relationships with key client accounts specific to an industry or region, ensuring they are driving towards success and getting the most out of our software.
Serve as the primary point of contact for assigned clients, building strong, lasting relationships.
Proactively monitor client engagement and usage, identifying opportunities for clients to derive more value from NEXGEN’s software.
Assist clients with technical aspects of our SaaS software, including setup, configuration, and troubleshooting.
Serve as a technical guide to help clients adopt NEXGEN features.
Track and monitor client account performance and KPIs.
Collaborate with clients to develop and implement strategic account plans, quarterly business reviews, etc.

Requirements

What you’ll need

1-5 years of experience in client support or account management roles, preferably with SaaS software.
Strong technical aptitude with the ability to understand, explain, and demo complex workflows and software features.
Excellent verbal and written communication skills.
Strong analytical and problem-solving abilities.
Previous experience supporting SaaS software is highly desirable.
Strong ability to collaborate with internal teams and serve as the client’s primary point of contact.
A passion for helping clients and ensuring their success.
Ability to work collaboratively with cross-functional teams.
Comfortable in a fast-paced, dynamic environment.
Attention to detail and a commitment to delivering high-quality work.

Benefits

Comp & perks

Growth Opportunities: Significant potential for professional development and career advancement.
Dynamic Work Environment: Collaborate with a dedicated team focused on innovation and excellence.
Impactful Role: Play a key role in ensuring client satisfaction and success with our cutting-edge software solutions.
Flexible work environment.
Competitive salaries and room for growth.
Excellent benefits.