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Senior Project Manager – Software Implementation
NEXGEN Asset ManagementSenior Project Manager overseeing EAM software implementations for utilities and public sector organizations. Managing project governance, client relationships, and cross-functional teams.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing full-lifecycle enterprise B2B/SaaS software implementations, with a strong focus on project governance, risk management, and stakeholder communication. Proven ability to build client relationships and lead cross-functional teams in the utilities and public sector domains.
Highest-signal resume keywords
Project Management ExperienceEAM Software ImplementationsPMP CertificationStakeholder ManagementProject Scheduling Tools
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
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Hard Skills
Full-Lifecycle DeliveryRisk ManagementChange ControlResource ManagementWBSCritical PathBudget TrackingInvoicing ModelsGovernance FrameworksImplementation Methodologies
Soft Skills
Client Relationship BuildingIndependent OperationMentorshipCommunicationProblem-Solving
Tools & Technologies
Microsoft ProjectSmartsheetRAID LogsDecision RegistersChange Control Processes
Certifications & Qualifications
PMPPRINCE2Agile CertificationCSMPMI-ACP
Industry Keywords
UtilitiesPublic WorksFacilities ManagementMaintenance ManagementAsset Lifecycle PracticesB2BSaaSOperational TechnologyMunicipal OrganizationsProcurement Structures
Tech Stack
Tools & technologiesPMP
About the role
Key responsibilities & impact- Own the full implementation lifecycle for a portfolio of concurrent EAM software projects, from contract handoff and kickoff through go-live and post-deployment handoff, operating independently with minimal oversight.
- Serve as the primary point of contact for client project leadership, including program-level sponsors and C-suite stakeholders; build trusted, long-term client relationships that support client retention.
- Track project budgets and revenue milestones in alignment with percent-complete invoicing structures; identify and surface variances early.
- Established track record of managing stakeholders at the program and executive level, including steering committee facilitation and C-suite communication.
- Willingness and ability to travel to client sites across the U.S. up to approximately 20% of the time.
- Experience managing implementations for large, multi-stakeholder municipal or public sector organizations with complex procurement and governance structures.
- Familiarity with percent-complete and milestone-complete invoicing models and SOW-based revenue tracking.
- Lead meaningful implementations that directly improve how utilities and public sector organizations manage critical infrastructure assets.
- Develop and maintain comprehensive project plans, including work breakdown structures, milestone schedules, resource assignments, and critical path tracking; proactively adjust plans to maintain delivery integrity.
- Establish and enforce project governance frameworks: RAID logs, change control processes, decision registers, and escalation paths; model governance discipline for junior team members.
- Manage project scope in collaboration with clients and the assigned Senior Implementation Consultant; manage change requests through a structured change control process and address scope creep without escalation in most cases.
- Facilitate project status meetings, steering committee updates, and executive briefings with clients; produce concise, high-quality status reports and decision documentation independently.
- Proactively identify, assess, and manage project risks and issues across all dimensions; develop and execute mitigation strategies with minimal escalation to the Director of Project Delivery.
- Coordinate internal delivery resources — Senior Implementation Consultants, data migration specialists, integration analysts, trainers, client support, and product teams — ensuring cross-functional alignment throughout the project lifecycle.
- Contribute to delivery team methodology by sharing lessons learned, reviewing and improving project templates, and providing informal mentorship and sounding-board support to less experienced PMs.
- Report on portfolio-level project health to the Director of Project Delivery on a regular cadence.
Requirements
What you’ll need- 7+ years of project management experience leading enterprise B2B/SaaS software implementations, with demonstrated ownership of full-lifecycle delivery across multiple concurrent, complex engagements.
- Proven ability to operate independently — managing scope, risk, client expectations, and cross-functional teams without requiring day-to-day direction.
- Direct industry experience in utilities (water/wastewater), public works, or facilities management strongly preferred, with working knowledge of maintenance management and asset lifecycle practices.
- Prior experience with EAM, CMMS, or operational technology (OT) software implementations is highly desirable.
- PMP (Project Management Professional) or PRINCE2 certification required; Agile/Scrum certification (CSM, PMI-ACP) advantageous.
- Proficiency in project scheduling tools (e.g., Microsoft Project, Smartsheet, or equivalent); strong command of WBS, critical path, resource management, change control, and risk management fundamentals.
- Bachelor’s degree in Business, Information Systems, Engineering, or a related field; equivalent practical experience considered.
Benefits
Comp & perks- Flexible remote-first work environment with a supportive leadership culture and clear pathways for career development.
- Collaborate with an experienced delivery team that values rigor, transparency, and continuous improvement.
- Be part of a high-growth EAM software company with over 25 years of industry expertise and a growing portfolio of utility and public sector clients.