Functional Consultant – Senior CRM

Nexer Enterprise Applications

CRM Functional Consultant supporting digital transformation projects for major companies at Nexer. Focus on customer experience, CRM, and digital transformation.

Posted 6/13/2026full-timeBarueri • 🇧🇷 BrazilSeniorWebsite

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Hard Skills

CRM toolsDynamics 365SalesforceSAP SalesOracleagile methodologiestechnical documentationfunctional documentationPower Platform

Soft Skills

articulate solution visionbusiness scenario discoveryprocess discoveryclient communication

Tools & Technologies

Dynamics 365 CRMSales moduleMarketing moduleCustomer Service moduleField Service module

Industry Keywords

digital transformationcommercial processescustomer servicecustomer relationshipsfield service

Tech Stack

Tools & technologies

Oracle

About the role

Key responsibilities & impact

You will work on strategic digital transformation projects, supporting large companies in the evolution of their commercial processes, customer service, marketing, customer relationships, and field service.
The professional will participate in implementation projects for the Dynamics 365 CRM modules: Sales, Marketing (Insights), Customer Service, and Field Service.
Conduct business scenario and process/procedure discovery for the client, taking into account Dynamics 365 CRM capabilities when designing the solution.

Requirements

What you’ll need

5+ years of experience with CRM tools (Dynamics D365, Salesforce, SAP Sales, Oracle)
Previous experience working as a Functional Consultant on at least one of these platforms
Ability to articulate the solution vision during functional discovery meetings with the client
Produce technical and functional documentation and specifications
Knowledge of project implementation using agile methodologies
Knowledge of the native features of the tools (desirable)
Knowledge of Power Platform (desirable)
Bachelor's degree in Business Administration, Marketing, Accounting, Financial Management, Commercial Management, or related fields

Benefits

Comp & perks

Food allowance (VA) of R$ 260.00 and meal voucher (VR) of R$ 770.00
Porto Seguro health plan
Childcare assistance
Language incentive — In Orbit
Multibenefits card from R$ 500.00 to R$ 1,000.00 if you speak English or Spanish (subject to testing)
Partnerships with Mackenzie, USP ESALQ, Senac, and Renault on Demand
Microsoft certifications
Opportunity to work on international projects
Paid leave — 10 days per year