Customer Service Assistant, Customer Success
NEXDOM healthtech
full-time
Posted on:
Location Type: Hybrid
Location: Joinville • Brasil
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Proactive customer support, guiding and assisting customers on the best use of the product
- Clarify questions about features of the customer support system
- Follow up on tickets with the responsible teams to ensure contract SLA compliance
- Monitor SLAs for the customers under your responsibility
- Liaise with the teams involved in handling issues related to the customers you manage
Requirements
- Experience in customer service and/or customer success
- Experience with technology tools (Office 365, presentations, task management tools, etc.)
- Familiarity with CRM tools
- Skills in data analysis and project management
- Strong written and verbal communication skills
- Training or certifications in Customer Success (courses/conferences)
Benefits
- Health plan for you and your dependents (no monthly fee)
- Dental plan for you and your dependents (no monthly fee)
- Meal/food allowance
- Totalpass
- Access to psychological counseling for you and your dependents
- Life insurance
- Birthday day off
- Tuition assistance / study grant
- Home office allowance
- Transportation allowance
- Parking allowance
- Flexible hybrid or remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject management
Soft skills
customer supportcommunication
Certifications
Customer Success certification