NewVine Employment Group

Inside Sales

• Respond to customer inquiries promptly and accurately via phone, email, and live chat
• Resolve client issues and concerns professionally to ensure customer satisfaction
• Collaborate with sales and production teams to address product specifications and timelines
• Ensure orders are processed accurately and within specified timeframes
• Maintain up-to-date knowledge of product range and services to provide accurate information
• Handle and document customer feedback and provide insights for service improvements
• Assist in development and implementation of customer service policies and procedures
• Upsell clients on orders by developing an understanding of their needs

Inside Sales Specialist – Promotional Products