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Retail/Deposit Operations Representative II
Newtown Savings BankRetail/Deposit Operations Representative II performing a variety of banking functions at Newtown Savings Bank. Responsibilities include deposit account research, operations support, and reporting tasks.
About the role
Key responsibilities & impact- Perform deposit account research requests and fulfill all Legal Service requests
- Monitor key control reports to ensure accurate and compliant system data
- Provide back-office operations support and incident request fulfillment
- Maintain departmental documentation and keep daily task lists updated
- Process various items including statements, notices, and reporting according to Bank policies
- Reconcile assigned General Ledger accounts and perform various settlement accounts functions
- Prepare accurate and timely statistical and billing reports
- Review retirement/Health Savings Account plan documentation for accuracy and compliance
- Handle complex external customer calls exceeding Retail Banking employee knowledge
- Responsible for timely statement cycle verification and reporting
Requirements
What you’ll need- 2-4 years of banking experience
- Associate's degree or equivalent
- Excellent customer service skills
- Goal and deadline oriented
- Attention to detail and analytical problem-solving skills
- Good written and oral communication skills
- Good computer skills, Internet knowledge, and experience using MS Office products, i.e. Excel, Word, and Outlook
Benefits
Comp & perks- Health insurance
- 401(k)
- Paid time off
- Short- and long-term disability programs
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
banking experienceaccount reconciliationstatistical reportingbilling reportingcompliance documentationincident request fulfillmentdata monitoringgeneral ledger functionsdeposit account researchsettlement accounts functions
Soft Skills
customer servicegoal orienteddeadline orientedattention to detailanalytical problem-solvingwritten communicationoral communication
Certifications
Associate's degree