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Retail/Deposit Operations Representative II
Newtown Savings BankRetail/Deposit Operations Representative II performing a variety of banking functions at Newtown Savings Bank. Responsibilities include deposit account research, operations support, and reporting tasks.
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
banking experienceaccount reconciliationstatistical reportingbilling reportingcompliance documentationincident request fulfillmentdata monitoringgeneral ledger functionsdeposit account researchsettlement accounts functions
Soft Skills
customer servicegoal orienteddeadline orientedattention to detailanalytical problem-solvingwritten communicationoral communication
Tools & Technologies
MS OfficeExcelWordOutlookInternet knowledge
Certifications & Qualifications
Associate's degree
Industry Keywords
bank policiesretirement planHealth Savings Accountkey control reportsback-office operations
About the role
Key responsibilities & impact- Perform deposit account research requests and fulfill all Legal Service requests
- Monitor key control reports to ensure accurate and compliant system data
- Provide back-office operations support and incident request fulfillment
- Maintain departmental documentation and keep daily task lists updated
- Process various items including statements, notices, and reporting according to Bank policies
- Reconcile assigned General Ledger accounts and perform various settlement accounts functions
- Prepare accurate and timely statistical and billing reports
- Review retirement/Health Savings Account plan documentation for accuracy and compliance
- Handle complex external customer calls exceeding Retail Banking employee knowledge
- Responsible for timely statement cycle verification and reporting
Requirements
What you’ll need- 2-4 years of banking experience
- Associate's degree or equivalent
- Excellent customer service skills
- Goal and deadline oriented
- Attention to detail and analytical problem-solving skills
- Good written and oral communication skills
- Good computer skills, Internet knowledge, and experience using MS Office products, i.e. Excel, Word, and Outlook
Benefits
Comp & perks- Health insurance
- 401(k)
- Paid time off
- Short- and long-term disability programs