Project & Product Operations Associate – Onsite

Newtown Savings Bank

Project & Product Operations Associate at Newtown Savings Bank coordinating operational initiatives and enterprise tools. Ensuring effective execution of internal projects and change management processes.

Posted 5/16/2026full-timeNewtown • Connecticut • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Coordinate and support medium‑ to large‑scale internal projects and cross‑functional initiatives related to technology platforms, operational systems, and process improvements.
Help with PMO execution by supporting planning, scheduling, dependency management, risk and issue tracking, escalation, and status reporting across multiple concurrent initiatives.
Support internal product ownership and lifecycle activities for enterprise tools and platforms, including requirements definition, backlog support, testing coordination, release readiness, and post‑implementation review.
Provide support to organizational change management efforts, including stakeholder analysis, communications planning, training coordination, readiness assessments, adoption measurement, and reinforcement activities.
Develop, maintain, and enhance project documentation, including schedules, workflows, decision and issue logs, risk assessments, and standard operating procedures.
Analyze project performance, operational data, and user feedback to identify gaps, inefficiencies, or risks, and recommend data‑driven improvement actions.
Collaborate cross‑functionally with business partners to ensure initiatives align with governance requirements, regulatory expectations, and business priorities.
Support end‑user readiness and enablement through training coordination, onboarding support, knowledge transfer, and post‑deployment monitoring.
Own and oversee the ongoing operation, accuracy, and governance of the Bank’s enterprise equipment and infrastructure inventory.
Maintain accurate, timely, and audit‑ready inventory records across the asset lifecycle, including acquisition, deployment, transfer, and retirement.
Serve as a functional owner for inventory management processes and supporting tools, governing changes, access, data standards, and issue resolution.
Partner with IT, Operations, Finance, and Compliance to support asset tracking, refresh planning, cost visibility, risk management, and audit inquiries.

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Information Systems, Management, or a related field.
0-3 years of experience in project coordination, operations management, systems support, product support, or a related cross-functional role.
Demonstrated ability to multi-task
Proven ability to own and sustain ongoing operational responsibilities in parallel with project‑based work.
Strong written and verbal communication skills, with the ability to convey complex information to both technical and non‑technical audiences.
Strong analytical, organizational, and problem‑solving skills, with attention to detail and follow‑through.
Ability to exercise sound judgment, identify risks or dependencies, and proactively recommend improvements.

Benefits

Comp & perks

Full time employees also receive a complete benefit package including a generous 401(k)
medical benefits
paid time off
short- and long-term disability programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project coordinationoperations managementsystems supportproduct supportrisk managementdata analysisinventory managementrequirements definitionbacklog supporttesting coordination

Soft Skills

multi-taskingcommunicationanalytical skillsorganizational skillsproblem-solvingattention to detailjudgmentstakeholder analysistraining coordinationknowledge transfer

Certifications

Bachelor’s degree in Business AdministrationBachelor’s degree in Information SystemsBachelor’s degree in Management