Customer Support

• Be an expert on the sources that power NewsWhip’s platforms
• Be responsible for the addition of various sources to NewsWhip’s content database
• Prioritizing tickets logged by other team members and researching markets
• Tagging and sorting these sources based on characteristics
• Handle customer support queries via Intercom and escalate to the appropriate team, when necessary
• Manage NewsWhip’s content database using internal tools

Implementation Associate – Customer Support

Product Training – Customer Experience Manager

Customer Service Representative

Customer Support Center Team Lead

Customer Support Specialist