Provide prompt, professional support to NewStore employees with all technical questions about IT software.
Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).
Support employees with basic guidance on hardware and software usage - while learning best practices along the way.
Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests
Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding.
Assist with ordering and tracking IT equipment, working alongside senior team members.
Identify and decommission non-compliant or obsolete hardware in accordance with company policies.

Requirements

Some hands-on experience in IT support, helpdesk, or similar - through a previous role
Comfortable with basic troubleshooting of hardware and software issues (macOS, Jamf, Okta, G Suite, and Slack), and eager to build deeper expertise.
Exposure to ticketing systems (e.g. Jira) is a plus, but not essential - we’ll support you in learning our tools.
A proactive, people-first mindset with a focus on excellent customer service.
Strong organizational skills and attention to detail.
Experience supporting distributed or hybrid teams is a plus.

Benefits

Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.
Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.
Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

IT supporttroubleshootinghardware supportsoftware supportaccount provisioningequipment provisioningdecommissioning hardware

Soft Skills

customer serviceorganizational skillsattention to detailproactive mindset