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Tech Stack
Tools & technologiesJamfMacOS
About the role
Key responsibilities & impact- Provide prompt, professional support to NewStore employees with all technical questions about IT software.
- Support the team in analyzing and troubleshooting common hardware and software issues (e.g., laptops, mobile devices, productivity tools).
- Support employees with basic guidance on hardware and software usage - while learning best practices along the way.
- Proactively monitor the IT Service Desk queue to ensure timely response and resolution of support requests
- Coordinate and execute IT onboarding for new hires (including account and equipment provisioning) and ensure secure offboarding.
- Assist with ordering and tracking IT equipment, working alongside senior team members.
- Identify and decommission non-compliant or obsolete hardware in accordance with company policies.
Requirements
What you’ll need- Some hands-on experience in IT support, helpdesk, or similar - through a previous role
- Comfortable with basic troubleshooting of hardware and software issues (macOS, Jamf, Okta, G Suite, and Slack), and eager to build deeper expertise.
- Exposure to ticketing systems (e.g. Jira) is a plus, but not essential - we’ll support you in learning our tools.
- A proactive, people-first mindset with a focus on excellent customer service.
- Strong organizational skills and attention to detail.
- Experience supporting distributed or hybrid teams is a plus.
Benefits
Comp & perks- Generous PTO and R&R: We prioritize your well-being with a generous PTO policy and a culture that encourages you to take the time you need to recharge and relax.
- Professional Growth: We support your career development with a dedicated personal development budget and a learning-centric environment to help you advance your skills and knowledge.
- Flexible Work Options: With the option to work remotely, you can create a work environment that suits your lifestyle and maximizes your productivity.
- Balanced Work-Life: Our "life-friendly" working hours are designed to help you maintain a fulfilling career and a balanced personal life.
- Financial Rewards: As part of our team, you'll have the opportunity to participate in our success with employee stock options and a quarterly bonus based on company performance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporttroubleshootinghardware supportsoftware supportaccount provisioningequipment provisioningdecommissioning hardware
Soft Skills
customer serviceorganizational skillsattention to detailproactive mindset