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Customer Service Agent, Part Time – Danish Speaker
Newstel WorldwideCustomer Service Agent delivering high-quality support to Danish-speaking customers remotely from Portugal. Managing inquiries through email, chat, and voice while meeting KPIs and service standards.
About the role
Key responsibilities & impact- Provide high-quality customer support across email, live chat and voice channels, delivering a positive and professional customer experience.
- Resolve customer enquiries efficiently and accurately, aiming for first-contact resolution wherever possible.
- Manage customer interactions in line with service standards, SLAs and quality expectations.
- Handle complaints and escalations professionally, following internal procedures and guidelines.
- Maintain accurate customer records within CRM and ticketing systems.
- Support customers with account, order, payment, technical and service-related queries.
- Identify recurring issues and share improvement suggestions with relevant stakeholders.
- Ensure compliance with data protection, security and confidentiality requirements.
- Achieve individual and team performance targets, including productivity, quality and customer satisfaction metrics.
- Maintain up-to-date knowledge of products, processes and systems through ongoing training.
Requirements
What you’ll need- Be an expert speaker (C2) in Danish
- Have a proficient level of English (all training will be delivered in English as a common language)
- At least 2 years of prior experience in a virtual customer service role
- Experience working in a fast-paced, consumer-facing environment
- Confident using technology, including contact centre tools (Zendesk desirable) and MS Office / Google Workspace
- Highly organised, proactive and solution-focused, with strong attention to detail
Benefits
Comp & perks- Remote working
- Attractive hourly rate
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer supportfirst-contact resolutionCRMticketing systemsaccount managementorder managementpayment processingtechnical supportservice-related queriesdata protection compliance
Soft Skills
professionalismproblem-solvingattention to detailorganisationproactivitysolution-focusedcommunicationcustomer satisfactionteam performancequality assurance