Customer Support

• Provide excellent customer service through phone, chat, and email.
• Address inquiries, concerns, and requests professionally and efficiently.
• Support tasks such as account assistance, troubleshooting, or order processing (depending on the assigned account).
• Stay updated on company products, services, and processes to give accurate information.
• Ensure timely and accurate resolution of customer concerns within agreed SLAs.
• Maintain and update customer records in the system.
• Follow company guidelines and SOPs to deliver consistent service quality.

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