Customer Support Representative

Newsmatics

Customer Support Representative ensuring content compliance for a global news tech company. Handle inquiries and moderate user-generated content in a fully remote capacity.

Posted 4/29/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $12 per hourWebsite

About the role

Key responsibilities & impact

Monitor and review user-generated content to ensure compliance with guidelines and standards
Respond to user inquiries and provide excellent customer support through email and phone
Handle inbound and outbound calls
Identify and escalate potential issues, trends, and concerns to the appropriate teams
Collaborate with the customer support team to improve moderation processes and tools
Maintain a high level of accuracy and attention to detail in all tasks
Participate in regular customer support meetings and training sessions

Requirements

What you’ll need

Proven experience or educational background in journalism, social sciences, media, or a related discipline
Previous experience in a customer support or call center role
Excellent phone, verbal, and written communication skills along with active listening
Strong understanding of content moderation best practices
Critical thinking and analytical skills
Ability to multi-task, set priorities, and manage time effectively in a remote environment
Native or proficiency in English (C1)

Benefits

Comp & perks

Fully remote position
Continuous opportunities for career growth
Knowledgeable and friendly team

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

content moderationcustomer supportcall center experiencejournalismsocial sciencesmedia

Soft Skills

communication skillsactive listeningcritical thinkinganalytical skillsmulti-taskingtime managementattention to detail