Drive teacher activation, adoption, and ongoing engagement with Newsela products through targeted plays and outreach.
Partner with CSMs to identify usage gaps and execute strategies that move teachers from rostered → active → engaged.
Support execution of adoption campaigns, events, and initiatives that increase meaningful product use.
Support curriculum alignment work for schools and districts, connecting Newsela content and products to instructional goals, standards, and pacing.
Develop and deliver curriculum-aligned resources, mappings, or guidance that help educators see immediate classroom relevance.
Partner with internal teams to scale curriculum alignment efforts across priority accounts.
Provide temporary customer coverage during CSM leave or capacity gaps, ensuring continuity and momentum for customers.
Support priority accounts with proactive engagement tied to adoption, usage, and instructional impact.
Pull, analyze, and synthesize customer data from Tableau, Salesforce, Gainsight, and other internal tools.
Surface actionable insights for CSMs that inform outreach, prioritization, and customer conversations.
Track progress against adoption and engagement goals and recommend adjustments based on data.
Support renewal motions through targeted adoption efforts that strengthen value realization.
Assist districts during decentralization efforts for renewals, ensuring a seamless process for both internal and external stakeholders.
Assist with preparation of complex renewal materials or quotes as needed, ensuring accuracy and alignment.
Create efficiencies for the CSM team by owning repeatable processes, playbooks, and executional work.
Maintain clean, accurate data in Salesforce and Gainsight to support forecasting, reporting, and customer health.
Contribute to continuous improvement of CS workflows and specialist programs.

Requirements

1+ years of professional experience in customer success, education, curriculum, operations, or a related role.
Strong communication and relationship-building skills, with the ability to partner effectively across teams.
Demonstrated ownership and solutions-oriented mindset: you take accountability for outcomes, not just tasks, and proactively identify paths forward.
Adaptive and flexible in a fast-changing environment, adjusting quickly as priorities evolve.
Comfortable managing multiple priorities with attention to detail and follow-through.
Experience working with data and CRM tools (e.g., Tableau, Salesforce, Gainsight).
Background as a former educator or experience supporting K–12 customers strongly preferred.
Bachelor’s degree preferred.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successcurriculum alignmentdata analysisadoption strategiesengagement strategiesrenewal processesproject managementinstructional goalscustomer coverageprocess improvement

Soft Skills

communication skillsrelationship-buildingownership mindsetsolutions-orientedadaptabilityflexibilityattention to detailfollow-throughproactive engagementcollaboration