ServiceNow

• As a ServiceNow Lead Engineer you will interface with end-users, IT teams and key stakeholders to gather systems requirements for ITOM
• Strong experience with ITOM and can guide customers through understanding technical solutions to their business requirements
• Conduct requirements gathering workshops with clients in both onsite and virtual environments
• Configure and customize ServiceNow applications with focus on platform capabilities such as Mobile App Engine, UIBuilder, Workspaces and Performance Analytics.
• Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems, query optimization, and report-writing.
• Mentor project crew members by managing peer reviews and provide technical guidance.
• Experience with implementing ServiceNow modules,(IT Service Management, Knowledge Management, Service Level Management, ITOM).
• Creation of script-based Assignment and Approval rules, custom related lists, Access Control list, UI Policy and client script.
• Experience with ServiceNow for custom application design and development.
• Create and execute development plans as appropriate to meeting changing needs and requirements.
• Knowledge of ITIL V4 processes and hands on with ITIL process implementation.
• Ability to plan and package ServiceNow platform solutions and accelerators

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