Senior Business Process Consultant – ITAM, HAM, SAM

NewRocket

IT Asset Management (ITAM) Business Process Consultant leading and optimizing ServiceNow SAM/HAM implementations for large enterprises. Collaborating with teams to drive business transformation and improve asset management processes.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ServiceNow

About the role

Key responsibilities & impact

Lead large-scale business process discovery, analysis, and design engagements across multiple client portfolios.
Define and drive strategic customer outcomes aligned to platform capabilities and industry best practices.
Serve as a senior advisor to executive stakeholders on business transformation and change management.
Oversee the work of Business Process Architects and Business Analysts, providing direction, mentorship, and quality assurance.
Collaborate with Solution and Technical Architects to design scalable, outcome-focused implementation strategies.
Contribute to the development and standardization of business process methodologies, playbooks, and frameworks.
Represent the organization in thought leadership activities (e.g., webinars, whitepapers, conferences).
Identify and mitigate business and delivery risks early in the engagement lifecycle.
Lead special projects across Delivery and Innovation teams to mature our delivery capability.
Drive continuous improvement in client engagements through feedback loops, retrospectives, and measurable outcomes.

Requirements

What you’ll need

5+ years of hands-on experience implementing ServiceNow ITAM, HAM and SAM
Mastery of business process architecture principles and service design for ServiceNow
Ability to operate strategically while remaining hands-on when needed
Executive-level communication and stakeholder management skills
Exceptional leadership and team development skills across distributed, global teams
Skilled in navigating ambiguity and leading change through influence
Deep understanding of value realization and outcome mapping
Experience aligning business and IT goals in complex enterprise environments
Excellent stakeholder-management and communication skills—able to explain asset optimization strategies to both CFOs and technical teams.
A consultative mindset with a focus on delivering measurable business outcomes and sustainable cost control.

Benefits

Comp & perks

Shape the future of intelligent asset management as part of an AI-first ServiceNow Elite Partner.
Work with leading global organizations on high-impact ITAM transformations.
Collaborate with cross-disciplinary experts in ITOM, AI, and FinOps to design next-generation solutions.
Enjoy a flexible, remote-first culture built on trust, learning, and innovation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

ServiceNow HAM ImplementationServiceNow SAM ImplementationBusiness Process DesignChange ManagementOutcome Mapping

Soft Skills

Consultative MindsetNavigating AmbiguityInfluencing Change