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About the role
Key responsibilities & impact- Lead end-to-end administration of health, welfare, and retirement programs, including plan management, renewals, and ongoing operations.
- Manage and execute the annual Open Enrollment process, including system setup, employee communications, education, and reconciliation.
- Administer 401(k) and retirement programs, including enrollments, contributions, vendor coordination, and audit support.
- Partner with brokers and vendors to evaluate plan performance, resolve escalations, and recommend enhancements to offerings.
- Ensure compliance with federal, state, and company requirements related to benefits, leave, and employee records (e.g., ERISA, ACA, HIPAA, ADA, FMLA, COBRA).
- Conduct and support compliance audits, including I-9 audits, employee file reviews, and benefits-related reporting requirements.
- Manage required regulatory filings, notices, and documentation associated with employee benefits programs.
- Oversee administration of leave programs, including FMLA, state leaves, and company policies, ensuring compliance and a positive employee experience.
- Serve as the primary point of contact for employee benefits inquiries, providing guidance on plan options, eligibility, and issue resolution.
- Support onboarding and offboarding processes with a focus on benefits enrollment, transitions, and eligibility.
- Drive continuous improvement of benefits processes, documentation, and workflows to increase efficiency and scalability.
- Support HRIS-related initiatives and system integrations (e.g., ADP), ensuring accuracy and process consistency.
- Manage employment verifications and maintain strict confidentiality of sensitive employee data.
- Collaborate with HR, Finance, Legal, and external vendors to support benefits strategy and compliance initiatives.
- Provide insights and reporting to leadership on benefits trends, utilization, and compliance risks.
Requirements
What you’ll need- Minimum of 5 years of progressively responsible experience in benefits administration, HR operations, leave administration, or compliance
- Experience administering benefits programs in the U.S. and Canada, ideally within a multi-national organization
- Strong knowledge of U.S. and Canadian benefits practices and applicable employment regulations, including health, welfare, and retirement programs
- Experience managing annual Open Enrollment processes, retirement plans, and HRIS platforms such as ADP
- Ability to work effectively in fast-changing environments with strong decision-making, influencing, analytical, and organizational skills
- Ability to handle sensitive and confidential information with discretion
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefits administrationleave administrationcompliance auditsOpen Enrollment management401(k) administrationvendor coordinationemployee benefits reportingHRIS platformsemployee file reviewsregulatory filings
Soft Skills
decision-makinginfluencinganalytical skillsorganizational skillscommunicationconfidentialityproblem-solvingcollaborationadaptabilitycustomer service