Senior Organizational Change Management Specialist – ServiceNow, AI

NewRocket

Organizational Change Manager driving project activities supporting communication and training efforts for enterprise customer. Collaborating on multiple programs to facilitate change management processes.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

PMP

About the role

Key responsibilities & impact

Drive OCM project activities such as leading the product/project side of change which may include creating actionable deliverables that support communication and training other OCM deliverables and efforts, managing resistance to change and help in ensuring user readiness
Support change efforts on multiple programs by assisting in execution of stakeholder assessment and change impact assessment interviews and focus groups; assist with development of communication, engagement, and training plans to document specific actions required to enable change
Execute communication, engagement, and training plans by developing written, verbal, presentation, video mode, as well as deliverables for client delivery
Organize, coordinate, and improve Organizational Change Management (OCM) governance, standards, and reporting capability within the team by establishing formal, routine governance for the review of project progress dashboards, map project metrics and rolling-up metrics to OCM team dashboards and analyze and report on OCM maturity progress
Maintain OCM content repository and ensure that documents conform to standards and storage retention procedures; Support OCM Leadership with Knowledge and Standards, including required standard and ad-hoc requests, incorporate industry best practices and implement standards, key measures, tools and metrics
Develop and coordinate project performance measurement reporting, drawing on OCM tools and data to provide reporting assistance to OCM Leadership and develop and execute functions to ensure adoption of new systems and processes with the OCM Team

Requirements

What you’ll need

Hands-on enterprise experience leading OCM for an enterprise customer.
Desirable Certifications: ITIL, ScrumMaster, PMP and Prosci
Minimum 3-5 years of experience in process, organizational change and/or learning improvements while leading enterprise-level process improvement projects with knowledge of project management approaches, tools and phases of the project lifecycle
Bachelor’s degree from an accredited college/university or equivalent experience
Understanding of change management principles, methodologies, and leading practices with previous experience of organizational change efforts and has leveraged PowerPoint, Excel, MS Project, SharePoint and other Microsoft tools to develop work plans, articulate complex issues, analyze data and structure information
Ability to understand business issues and processes and to articulate the business context of projects
Strong verbal/written communication, problem solving, strategic thinking, analytical and decision-making skills; ability to prioritize and use independent judgment to support an environment driven by customer service and teamwork
Ability to positively influence, mentor and be a credible source of knowledge to less experienced team member.

Benefits

Comp & perks

We Take Care of Our People
NewRocket is committed to a diverse and inclusive workplace.
We value and celebrate diversity, believing that every employee matters and should be respected and heard.
We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status.
For individuals with disabilities who would like to request an accommodation, please contact hr.us@newrocket.com.

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Applicant Tracking System Keywords

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Hard Skills & Tools

Organizational Change Managementprocess improvementchange management principlesstakeholder assessmentchange impact assessmentproject performance measurementcommunication planstraining plansdata analysisproject management

Soft Skills

verbal communicationwritten communicationproblem solvingstrategic thinkinganalytical skillsdecision-makingprioritizationindependent judgmentmentoringcustomer service

Certifications

ITILScrumMasterPMPProsci