FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
ServiceNow Solution Architect – CSM/FSM, SOM/TSOM
NewRocketServiceNow Solution Architect responsible for leading, mentoring teams in developing solutions. Engaging with stakeholders to ensure successful implementations on the ServiceNow platform.
Tech Stack
Tools & technologiesServiceNowSOAP
About the role
Key responsibilities & impact- Interface with end-users, key stakeholders to gather systems requirements for CSM/FSM.
- Develop and implement CSM programs, policies, and control frameworks.
- Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
- Participate on project teams that define, design, and develop CSM solutions on the ServiceNow platform.
- Support and maintain integrations between ServiceNow and external systems.
- Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
- Participate in platform upgrades, clone, patching, and performance optimization initiatives.
- Promote update sets and data across applicable SN environments.
- Ensure adherence to best practices in ServiceNow development and configuration.
- Align with existing SN technical lead for map/event work to ensure consistent approach.
Requirements
What you’ll need- 10+ years of experience in developing/implementing on the ServiceNow platform, including CSM and Custom Applications.
- At least 5+ years’ experience working in software development involving ServiceNow CSM products.
- Minimum of 3 years of experience in an architect role.
- Strong experience with ServiceNow modules, including CSM, FSM, SOM/TSOM.
- Solid understanding of security frameworks and compliance standards.
- Coding and configuring integrations between ServiceNow and data source systems.
- Experience working with risk or compliance teams, tools, practices.
- Ability to understand business problems and translate to technical requirements, design, and build solutions.
- Experience with Web Services Integration (SOAP, REST).
- Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
- Ability to create technical design documents and user documentation.
Benefits
Comp & perks- official ServiceNow training for multiple certifications.
- commitment to a diverse and inclusive workplace.
- equal opportunity workplace and affirmative action employer.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
ServiceNowCSMFSMSOMTSOMWeb Services IntegrationSOAPRESTServiceNow scriptingBusiness Rules
Soft Skills
troubleshootingroot cause analysiscollaborationcommunicationproblem-solvingtechnical documentation