ServiceNow Solution Architect – CSM/FSM, SOM/TSOM

NewRocket

ServiceNow Solution Architect responsible for leading, mentoring teams in developing solutions. Engaging with stakeholders to ensure successful implementations on the ServiceNow platform.

Posted 5/26/2026full-timeRemote • 🇮🇳 IndiaSeniorLeadWebsite

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Hard Skills

ServiceNowCSMFSMSOMTSOMWeb Services IntegrationSOAPRESTServiceNow scriptingBusiness Rules

Soft Skills

troubleshootingroot cause analysiscollaborationcommunicationproblem-solvingtechnical documentation

Tools & Technologies

ServiceNow platformintegrationsupdate setsdata managementperformance optimization

Industry Keywords

security frameworkscompliance standardsrisk managementsoftware developmenttechnical design

Tech Stack

Tools & technologies

ServiceNowSOAP

About the role

Key responsibilities & impact

Interface with end-users, key stakeholders to gather systems requirements for CSM/FSM.
Develop and implement CSM programs, policies, and control frameworks.
Perform advanced troubleshooting and root cause analysis on ServiceNow platform issues.
Participate on project teams that define, design, and develop CSM solutions on the ServiceNow platform.
Support and maintain integrations between ServiceNow and external systems.
Collaborate with stakeholders & end users to understand requirements and deliver effective ServiceNow solutions.
Participate in platform upgrades, clone, patching, and performance optimization initiatives.
Promote update sets and data across applicable SN environments.
Ensure adherence to best practices in ServiceNow development and configuration.
Align with existing SN technical lead for map/event work to ensure consistent approach.

Requirements

What you’ll need

10+ years of experience in developing/implementing on the ServiceNow platform, including CSM and Custom Applications.
At least 5+ years’ experience working in software development involving ServiceNow CSM products.
Minimum of 3 years of experience in an architect role.
Strong experience with ServiceNow modules, including CSM, FSM, SOM/TSOM.
Solid understanding of security frameworks and compliance standards.
Coding and configuring integrations between ServiceNow and data source systems.
Experience working with risk or compliance teams, tools, practices.
Ability to understand business problems and translate to technical requirements, design, and build solutions.
Experience with Web Services Integration (SOAP, REST).
Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes.
Ability to create technical design documents and user documentation.

Benefits

Comp & perks

official ServiceNow training for multiple certifications.
commitment to a diverse and inclusive workplace.
equal opportunity workplace and affirmative action employer.