NewRocket

Senior Software Engineer – ServiceNow SAM Pro

NewRocket

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇮🇳 India

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Job Level

Senior

Tech Stack

CloudETLITSMServiceNowSOAP

About the role

  • Lead, coach and mentor a team of Software Engineers providing development for professional services projects
  • Interface with end-users, IT teams and key stakeholders to gather systems requirements for Service Portal, Integration, ITSM, CSM, Scripting, Integration and HRSD
  • Customize ServiceNow applications and facilitate rollout of new applications and modules; configure Application UI, Workflow, work orders, transfer orders, inventory, and technician locations
  • Configure integrations between ServiceNow via REST/SOAP web and other applications using mid servers and cloud-to-cloud
  • Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders; participate in user acceptance testing of maps and event management work
  • Promote update sets and data across applicable ServiceNow environments and remediate any production incidents related to scope
  • Align with existing ServiceNow technical lead to ensure consistent approach and maintain operational documentation and SOPs to reduce support risk and inefficiency

Requirements

  • 4+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM, ITAM, Platform, CSM, etc.)
  • Strong experience in SAM /SAM Pro
  • Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
  • Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems
  • Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
  • Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
  • Deep understanding of the ServiceNow CMDB and all related processes
  • Knowledge of all aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Script Includes
  • Ability to create technical design documents and user documentation
  • Willingness to continue education and complete ServiceNow competency Certifications and Module Accreditations
  • Preferred: Certified System Administrator (CSA), Certified Application Developer (CAD), CIS-ITSM, CIS-SAM /SAM Pro
Benefits
  • We will provide official ServiceNow training so you can achieve multiple certifications
  • Support and guidance to get you up to speed on some of the most amazing projects
  • Diverse and inclusive workplace
  • Equal opportunity workplace and affirmative action employer
  • Accommodation for individuals with disabilities (contact hr.in@newrocket.com)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ServiceNowITSMITOMITAMCSMWeb Services IntegrationSOAPRESTData Extraction TechnologiesServiceNow scripting
Soft skills
leadershipcoachingmentoringcommunicationcollaborationproblem-solvingdocumentation
Certifications
Certified System Administrator (CSA)Certified Application Developer (CAD)CIS-ITSMCIS-SAM /SAM Pro