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ServiceNow AI Engineer – Contract, Contract to Hire
NewRocketServiceNow AI Engineer developing AI-driven applications and workflows on the ServiceNow platform. Leading a team in delivering client solutions with a focus on innovation.
Tech Stack
Tools & technologiesCloudETLITSMServiceNowSOAP
About the role
Key responsibilities & impact- Interface with end-users, IT teams and key stakeholders to gather systems requirements.
- Design, develop, and deploy AI-driven applications and workflows on the ServiceNow platform.
- Integrate machine learning, natural language processing (NLP), and predictive analytics solutions into any of the ServiceNow modules (ITSM, ITOM, CSM, HRSD).
- Manage all aspects of application development, including design, coding, debugging, testing, troubleshooting, and documenting systems.
- Write complete programming and perform testing and debugging of applications using current programming language and techniques.
- Design custom or product-based solutions based on ServiceNow applications.
- Configuring integrations between ServiceNow via REST/SOAP web and other applications.
- Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders.
- Participate in user acceptance testing of the resulting maps, impact rules and event management work.
- Promote your update sets and data across applicable SN environments.
- Remediate any production incidents that arise related to this scope.
- Align with existing SN technical lead for map/event work to ensure consistent approach that does not break shared patterns.
Requirements
What you’ll need- 3-6 years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM etc.)
- Experience with ServiceNow Virtual Agent, Predictive Intelligence, Performance Analytics, and other AI modules
- Experience with integration between ServiceNow and other systems/platforms using both mid servers and cloud to cloud
- Experience working with Web Services Integration (SOAP, REST) and any bi-directional, automated integration between two systems.
- Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations
- Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows to meet business requirements
- Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, UI Builder, Scripted REST APIs, and Scripting.
- Thrive in strategic planning, resource allocation, production methods, and coordination of people and resources.
- Adapts quickly in a fast-paced environment.
- Bachelor’s or Master’s degree in Computer Science, Information Technology, AI/ML, or related field.
Benefits
Comp & perks- Official ServiceNow training so you can achieve multiple certifications
- Support and guidance on projects
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-driven applicationsmachine learningnatural language processingpredictive analyticsServiceNowRESTSOAPscriptingdata extraction technologiesETL integrations
Soft Skills
strategic planningresource allocationadaptabilitycoordination